Cullman - Mobile Service Manager - Full-time

Long-Lewis Automotive Group • Cullman, AL

5d

About The Position

Long-Lewis of Cullman is seeking a motivated and experienced Mobile Service Manager to lead its Mobile Service Team. The role oversees Onsite Service Coordinators, Pick-up & Delivery Coordinators, Service Advisors, and Technicians, and manages communication between team members and customers throughout repairs and maintenance. The manager listens to customer and team feedback, clarifies service needs, sets realistic expectations, tracks repair progress and special orders, and maintains an efficient, well-run department.

Requirements

• High school diploma or GED.
• Valid, unrestricted driver’s license with a clean driving record.
• Strong communication skills and a professional appearance.
• Positive attitude, ability to remain calm under pressure, and commitment to providing world-class customer service.

Nice To Haves

• Minimum of two years of dealership or large facility service experience preferred.
• Knowledge of Ford Mobile Service Structure.

Responsibilities

• Supervise and guide the Mobile Service Team to ensure high-quality service and customer satisfaction.
• Facilitate clear and effective communication between the team and customers throughout the service process.
• Listen to customer and advisor feedback to assess needs and manage service expectations.
• Ensure the team is informed and on track with the status of repairs, maintenance, and special orders.
• Maintain a well-organized and efficient service department.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED