Receptionist - Cullman

Clearview Cancer Institute•Cullman, AL

10d

About The Position

Clearview Cancer Institute is seeking a Front Desk Receptionist to provide information and assistance to patients and guests in the main lobby. The receptionist checks in and routes patients to appropriate areas, supports the smooth operation of the lobby and clinics, and helps ensure paperwork and orders are complete and accurate before being sent to modalities. The role also involves answering telephones and non-clinical questions, directing clinical questions to appropriate staff, sharing relevant company information, and interacting with schedulers, physicians’ offices, and hospitals. The receptionist maintains patient account information by confirming insurance coverage and collecting necessary copayments, and keeps the lobby clean and orderly. This is a non-supervisory position in a busy medical office environment with repeated interaction with employees and patients throughout the day.

Requirements

High school diploma or equivalent.
At least one year of experience in an imaging department, medical office setting, or hospital.
Excellent oral and written communication skills.
Ability to identify and resolve problems in a timely manner and gather and analyze information skillfully.
Ability to multitask and demonstrate commitment to excellence in patient care.
Ability to manage difficult or emotional situations and respond to requests for service and assistance.
Ability to maintain confidentiality.
Ability to follow policies and procedures and complete administrative tasks correctly and on time.
Ability to exercise sound and accurate judgment and make timely decisions.
Ability to approach others tactfully and react well under pressure.
Ability to demonstrate accuracy and thoroughness and look for ways to improve and promote quality.
Dependability and punctuality.

Responsibilities

Greet patients and visitors and alert appropriate personnel to their presence in the lobby.
Ensure paperwork and orders are complete and accurate before giving them to the modalities.
Operate office equipment to transmit information or documents using a computer, mail, or facsimile machine.
Provide patients with information about department and office locations and available services.
Answer telephones, respond to non-clinical patient questions, and direct clinical questions to appropriate staff.
Interface with CCI schedulers, physicians’ offices, and hospitals.
Maintain a clean and orderly lobby throughout the day.
Alert necessary personnel to patients or visitors in the lobby to help keep the lobby and clinics running smoothly.
Confirm insurance coverage and collect necessary copayments to maintain patient account information.
Answer personnel inquiries regarding lobby activity.
Perform other duties as assigned.