Receptionist - Cullman

OneOncology•Cullman, AL

About The Position

The Front Desk Receptionist provides information to patients and guests in the main lobby, checks in patients, and routes them to the appropriate areas. The role supports smooth lobby and clinic operations by welcoming visitors, coordinating with relevant personnel, maintaining accurate paperwork and patient account information, answering telephones and non-clinical questions, and directing clinical questions to appropriate staff. The receptionist also interfaces with schedulers, physicians’ offices, and hospitals and keeps the lobby clean and orderly.

Requirements

High school diploma or equivalent.
At least one year of experience in an imaging department, medical office setting, or hospital.
Excellent oral and written communication skills.
Ability to identify and resolve problems in a timely manner and gather and analyze information skillfully.
Ability to multitask and demonstrate commitment to excellence in patient care.
Ability to manage difficult or emotional situations and respond to requests for service and assistance.
Ability to maintain confidentiality.
Ability to follow policies and procedures and complete administrative tasks correctly and on time.
Sound and accurate judgment and ability to make timely decisions.
Tactful approach to others and ability to react well under pressure.
Accuracy, thoroughness, and a commitment to improving and promoting quality.
Dependability and punctuality.

Responsibilities

Greet patients and visitors and alert appropriate personnel when they arrive.
Ensure paperwork and orders are complete and accurate before giving them to modalities.
Use office equipment, including a computer, mail, or facsimile machine, to transmit information or documents as needed.
Provide patients with relevant company information, including department and office locations and available services.
Answer telephones, respond to non-clinical patient questions, and direct clinical questions to appropriate staff.
Interface with CCI schedulers, physicians’ offices, and hospitals.
Maintain a clean and orderly lobby throughout the day.
Alert necessary personnel to patients or visitors in the lobby to help clinics run smoothly.
Confirm insurance coverage and collect necessary copayments.
Answer personnel inquiries regarding lobby activity.
Perform other duties as assigned.