Cullman - Mobile Service Manager - Full-time
About The Position
Long-Lewis of Cullman is seeking a motivated and experienced Mobile Service Manager to lead its Mobile Service Team. The role oversees Onsite Service Coordinators, Pick-up & Delivery Coordinators, Service Advisors, and Technicians, and manages communication between the team and customers throughout repair and maintenance work. The manager listens to customers and team members to understand service needs, set realistic expectations, and monitor repair progress and special orders. The position is responsible for creating and maintaining an efficient, well-run service department. Compensation is $3,700+ and commission.
Requirements
- High school diploma or GED.
- Valid, unrestricted driver's license with a clean driving record.
- Strong communication skills and a professional appearance.
- Positive attitude, ability to remain calm under pressure, and commitment to providing world-class customer service.
Nice To Haves
- Minimum of two years of dealership or large facility service experience is preferred.
- Knowledge of Ford Mobile Service Structure is a plus.
Responsibilities
- Supervise and guide the Mobile Service Team to ensure high-quality service and customer satisfaction.
- Facilitate clear and effective communication between the team and customers throughout the service process.
- Listen to customer and advisor feedback to assess needs and manage service expectations.
- Ensure the team is informed and on track with the status of repairs, maintenance, and special orders.
- Maintain a well-organized and efficient service department.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
