Full-Service Manager

Minges Bottling Group•Ayden, NC

About The Position

The Full-Service Manager is responsible for managing all aspects of MBG’s Full-Service business, including distribution of MBG products through vending machines, route delivery drivers, pricing, commissions, cash accountability, new customer acquisition, profit margins, and the division’s ongoing profitability. The role reports to the Director of Business Development and normally works Monday through Friday, with some weekend and after-hours events.

Requirements

Maintain open communication with the Director of Business Development, delivery drivers, and service department.
Ability to perform or coordinate multiple tasks at the same time.
Good communication skills.
Ability to understand policies and procedures.
Good interpersonal skills and ability to manage and motivate all levels of the workforce.
Valid North Carolina driver’s license and an acceptable driving record.
Ability to lift 50 pounds and regularly push or pull up to 1,000 pounds.
Knowledge of Cantaloupe and VIP software, including driver software.
Basic knowledge of vending machine operation and ability to fix minor issues.

Responsibilities

Create daily routes and orders for Full-Service trucks using Cantaloupe software.
Maintain customer service expectations in the marketplace.
Manage Full-Service customer contracts, including selling and creating agreements, negotiating and renewing agreements, evaluating existing agreements, and responding to Full-Service bids and RFPs.
Track and develop ongoing ROI analyses of Full-Service assets and recommend improvements.
Manage Full-Service third-party customers and track asset ROI, recommending improvements.
Manage Full-Service delivery drivers, assist with their routes, and run routes when needed.
Approve Full-Service drivers’ time and attendance and PTO requests.
Visit assigned accounts to analyze sales and vendor operation, and maintain general knowledge of each vendor and its location within the MBG franchise territory.
Assist customers with deliveries, products, refunds, and other concerns, coordinating with the service department when technician attention is needed.
Identify improvement opportunities for existing vendors and locations, new locations, and product lineup changes.
Monitor out-of-date products and shortages or overages.
Acquire new accounts.
Ensure monthly reports and checks are processed correctly.
Implement plans to improve ROI for MBG or arrange for equipment pickup.
Complete and email Full-Service equipment requests and new-account setup forms for account setup or maintenance.
Attend assigned special events, which may involve weekend or after-hours work.
Coordinate with the Service Department on Full-Service equipment placements, including pre-installation surveys.
Operate a company-provided vehicle in accordance with company policies and state regulations.
Perform other duties and responsibilities as assigned by the company.