Service Manager

Hunter Recruitment Advisors • Orange, CA

12d • $110,000 - $120,000 • Onsite

About The Position

The Service Manager is a front-line leadership role responsible for training, coaching, and developing field operations staff. The role oversees sales and service processes, communication between office and field staff, efforts to meet field KPIs, and compliance with field policies and procedures. The position is located in Orange, California.

The Service Manager teaches the company’s service model to incoming technicians, conducts weekly ride-along training, monitors the sewer sales process, and recruits, hires, trains, and develops field technicians. The manager works with Dispatch and the Operations Manager to align field performance, review results, plan meetings and coaching, and achieve business goals. The role also supports onboarding, staffing and retention, employee development, customer service issue resolution, sales follow-through, invoicing, financing, scheduling, and PTO requests.

The company describes itself as a plumbing business serving Orange County since 1983, focused on solving customer problems, doing quality work, and standing behind its work. It promotes ongoing training, career growth, and a supportive team environment.

Requirements

• At least 5 years of service manager experience in home services, auto, or a related field.
• Ability to inspire personal and professional growth in team members.
• Ability to provide exceptional customer satisfaction.
• Ability to drive team performance toward business goals and objectives.
• Detail-oriented and highly organized, with the ability to multitask.
• Good presentation skills and ability to convey confident, decisive messages in a fast-paced, goal-driven environment.
• Strong leadership and coaching abilities, with proven success developing high-functioning teams.
• Excellent communication and interpersonal skills.
• Knowledge of safety regulations and compliance standards.
• Proficiency with computer software such as Microsoft Office and service management software.
• Ability to analyze financial and operational data to make informed decisions.
• High school diploma or GED equivalent.
• Neat, clean-cut appearance.
• Ability to pass a criminal background check and drug test successfully.
• Valid California driver’s license and clean driving record.

Nice To Haves

• Experience managing residential service plumbers.
• Technical knowledge of plumbing systems.
• Additional technical or trade school education.

Responsibilities

• Teach the company’s service model process to incoming technicians.
• Conduct weekly ride-along training.
• Monitor proper execution of the sewer sales process by camera technicians.
• Recruit, hire, train, and improve field technicians.
• Partner with Dispatch to ensure the opportunity process aligns with field performance.
• Participate in daily meetings to review numbers and communicate the daily action plan.
• Facilitate onboarding for new technicians.
• Review critical data with the Operations Manager and conduct targeted coaching and feedback.
• Drive team performance to achieve business goals and objectives.
• Work with the Operations Manager to develop a weekly meeting schedule with content planned for 90 days.
• Meet regularly to review key performance indicators, performance management, and individual employee development plans.
• Identify performance gaps for apprentices and technicians and develop training programs to address them.
• Establish staffing and retention models to meet customer needs.
• Serve as a liaison between customers, technicians, and staff, ensuring service issues are handled appropriately.
• Train, develop, and hold the team accountable to performance standards.
• Inspire technicians to achieve their goals.
• Follow through on pending sales, invoicing, and financing.
• Develop technician and apprentice work schedules and process PTO requests.

Benefits

• Competitive pay: starting salary of $110,000–$120,000 (DOE), plus bonus opportunity.
• Medical, dental, vision, and life insurance.
• 401(k) with a 5% company match.
• Paid time off through accruals.
• Flexible schedules.
• Company-paid holidays.
• Full-time, year-round work.
• Company-provided service truck.
• Company-provided tablet.
• Ongoing technical training and customer interaction coaching.
• Company-provided uniforms.
• Company outings and a supportive team atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED