Service Manager

Hy-Vee, Inc.•Oakdale, MN

12d•$16 - $20•Onsite

About The Position

The Service Manager keeps a Hy-Vee store running smoothly by supervising and coordinating employees across departments and ensuring customers receive prompt, friendly service. The role includes leading by example, managing schedules, resolving customer issues, overseeing merchandising and compliance, and working wherever store needs require. It is a fast-paced retail leadership role focused on developing employees, supporting teamwork and accountability, and delivering positive customer experiences.

Requirements

High school diploma or equivalent experience.
Ability to solve practical problems and interpret instructions across varied situations with limited standardization.
Ability to accurately perform arithmetic involving fractions, decimals, and percentages.
Ability to conduct interviews to obtain basic information, clearly guide and direct people, follow technical manuals, and maintain frequent contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Ability to meet the role's physical requirements, including frequent standing and walking and repetitive reaching and bending.
Successful completion of a pre-employment drug screen.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, friendly customer service and make customers' visits positive.
Promote positive employee relations and a store culture of friendliness, teamwork, and accountability.
Prepare and adjust work schedules, assign duties, and follow up to ensure tasks are completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level as needed.
Ensure consistent customer service throughout the store and address customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties, and provide ongoing education about policy and procedure updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees in safety procedures and enforce them; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for accuracy and completeness and understand basic payroll-system functions.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
Handle confidential pricing, sales, profit and loss, and employee wage information discreetly.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.