Service Manager

Hy-Vee, Inc.•Springfield, IL

12d•$17 - $21•Onsite

About The Position

The Service Manager supervises and coordinates employee activities across all store departments to keep operations running smoothly and ensure customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and supports store needs across job levels. The Service Manager also trains and develops employees, monitors performance, supports safe operations, handles merchandise and transaction duties, and manages store information confidentially. The role reports to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those listed above or as designated by the Store Director. This is an active position in a fast-paced retail store environment, with frequent standing and walking and exposure to dust, noise, temperature extremes, possible equipment movement hazards, and occasional cleaning chemicals or solvents.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview people to obtain basic information, communicate directions clearly, follow technical manuals, and maintain frequent contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

Two or more years of similar or related work experience preferred.
Where applicable to the role, ability to safely use sharp knives and blades for food preparation.
Where applicable to the role, ability to operate a delivery vehicle in accordance with applicable DOT standards.

Responsibilities

Provide prompt, friendly customer service and make each customer visit positive.
Lead by example and promote positive employee relations, teamwork, friendliness, and accountability.
Plan, prepare, and adjust work schedules; assign duties and follow up to ensure tasks are completed properly and on time.
Supervise and coordinate employees throughout the store in the Department Manager's absence, or perform work at any job level as needed.
Ensure proper customer service throughout the store and promptly and professionally resolve customer issues.
Train employees on store policies, department procedures, job duties, and policy or procedure updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train and enforce safety procedures; complete customer accident forms and first reports of injury when needed.
Order merchandise, verify deliveries and product quality, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
Handle confidential pricing, sales, profit and loss, and employee wage information discreetly.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.