Service Manager

DH Pace • Orlando, FL

8d • Onsite

About The Position

DH Pace Company, Inc. is seeking a Service Manager for its Orlando, Florida office. The position manages day-to-day operations of the commercial door service department, including scheduling, dispatching, project management, and labor-cost management. The manager works to meet customer commitments, complete projects on time and within budget, improve financial and operational performance, and develop the field team. The role also involves customer communication and satisfaction, hiring, training, and employee development.

Requirements

• Bachelor’s degree is highly preferred; a minimum of two years of experience managing personnel is required. An equivalent combination of education and experience may be considered.
• Ability to apply technical knowledge to mechanical systems.
• Valid driver’s license and good driving record.
• Successful completion of employment verifications, a background check, drug screen, and driving-record check if applicable, before hire.

Nice To Haves

• Bachelor’s degree is highly preferred.

Responsibilities

• Manage day-to-day operations of the commercial door service department.
• Plan, manage, and implement schedules to meet daily customer commitments and ensure the plan is executed properly.
• Review workload and staffing to meet customer commitments cost-effectively.
• Ensure projects are completed on time, below budget, and to the customer's satisfaction.
• Review monthly financial and operational reports and work with front-line managers to develop improvement plans.
• Improve field employee performance through daily, monthly, and yearly performance reviews.
• Assist with hiring, training, and developing new employees.
• Communicate with customers to ensure satisfaction levels consistently exceed expectations.
• Review customer survey data and respond to customer concerns.
• Perform other duties as assigned by the Manager.

Benefits

• Comprehensive medical, dental, and vision coverage available the first full month.
• Generous paid time off, paid holidays, and floating holidays.
• Company-paid life insurance, short-term disability, and long-term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary benefits, including supplemental life and critical illness coverage.
• Employee discounts for the employee and immediate family.
• Competitive compensation with annual performance reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager