Service Manager

EquipmentShare•Pittsburgh, PA

10d

About The Position

EquipmentShare is hiring a Service Manager at its rental facility in Belle Vernon, Pennsylvania. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses EquipmentShare technology to create, assign, and monitor work orders, track service intervals, order parts, and diagnose equipment issues. The role coordinates and supervises the quality of work performed by equipment mechanics and service personnel, and schedules repairs for customer- and company-owned rental equipment. The Service Manager also develops customer relationships, keeps customers informed about service and support, and promptly addresses inquiries, requests, complaints, and other communications. Additional responsibilities include training and developing employees, maintaining a safe work environment, and completing other duties as assigned. The schedule is Monday through Friday, 7:00 AM to 5:00 PM.

Requirements

Industry knowledge in the rental industry or a related construction field.
Strong interpersonal and problem-solving skills.
Ability to adapt to a fast-paced, growing company and stay current on EquipmentShare products and services.
Ability to work competitively while thriving in a team-oriented environment.
Superior customer service, teamwork, and verbal and written communication skills.
High school diploma.
Experience leading maintenance teams.
Valid driver's license with an acceptable driving record.
Must be at least 21 years old to operate a company vehicle.
Ability to move, stand, stoop, and bend freely.
Ability to lift up to 50 pounds at times.
Must pass a 10-panel drug screen; employment is contingent on passing a background check.

Nice To Haves

Ideally three years of maintenance and service experience.
Trade school certificate preferred.
Experience in field service, maintenance, and repair preferred.
Preference given to applicants with construction industry experience or a construction industry background.

Responsibilities

Lead a team of Heavy Equipment Maintenance Technicians (Mechanics).
Create, assign, and monitor work orders using company technology.
Track machine service intervals, order parts, and diagnose equipment issues.
Coordinate and supervise the quality performance of equipment mechanics and service personnel.
Schedule repairs for customer- and company-owned rental equipment.
Maintain customer relationships and keep customers updated on service, support, and ways EquipmentShare may help their businesses.
Respond promptly to and resolve customer inquiries, requests, complaints, and other communications.
Train and develop employees.
Maintain a safe work environment.
Perform other duties as assigned.

Benefits

Monthly family dinner night.
Base salary plus Company Profit Sharing Plan.
Company-provided truck.
Full medical, dental, and vision coverage for full-time employees.
401(k) with company match.
Generous paid time off and paid holidays.
Gym membership stipend and wellness programs.
Annual tool and boot reimbursements for applicable jobs.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.
Access to industry-leading diagnostic tools.