Service Manager
About The Position
The Service Manager orchestrates the flooring installation process for customers across assigned areas. The role leads the in-house team, supports customer satisfaction, and manages relationships with Lowe’s. Service Pros Installation Group is a family-owned business headquartered in Charlotte, North Carolina, and serves as an exclusive flooring installation provider for Lowe’s Home Improvement, with workrooms across the Southeast, Northeast, and Midwest. Its mission is to provide exceptional customer experiences through a passion for serving others, and its stated values are Stewardship, People, Integrity, and Growth.
Requirements
- High school diploma or equivalent (GED).
- 1–2 years of customer service management experience.
- Ability to collaborate in a team.
- Strong problem-solving abilities.
- Commitment to ethical conduct and professionalism.
Nice To Haves
- Three or more years of flooring experience is preferred.
Responsibilities
- Oversee the day-to-day functions of the Installation Coordinator Team.
- Provide in-store Lowe’s support and engagement focused on sales and education.
- Engage with the Lowe’s Executive/VIP Program.
- Ensure high-quality installations that exceed customer expectations.
- Maintain excellent customer satisfaction scores.
- Manage warehouse functions, inventory, staging, and cleanliness.
- Manage relationships, negotiate pricing, and authorize payments for services.
- Analyze job profit margins and make informed decisions.
- Resolve escalated customer issues and conduct site visits when necessary.
- Guide installers and customers on installation and products.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
