Service Manager

Leeds West Groups•San Antonio, TX

13d•$16 - $20•Onsite

About The Position

The Service Manager leads the daily operations of the automotive service department while supporting and collaborating with the Store Manager. The role requires professional integrity, leadership, business acumen, and extensive knowledge of automotive industry practices. The Service Manager is accountable for quality work, exceptional customer service, operational performance, and achieving business goals, and exercises discretion and independent judgment on matters that significantly affect business operations. This is a full-time, salaried, overtime-exempt, onsite position requiring at least 50 hours of work per week. Operations run Monday through Saturday and Sunday at various locations; hours and workdays vary according to location, business needs, and schedules. The position regularly involves long hours and frequent weekend work. It requires up to 25% travel between local stores, with overnight travel under 5% except for particular assignments. Travel and mileage reimbursement may apply under company policy. The role operates in a fast-paced automotive retail and repair environment, with exposure to indoor and outdoor climates, changing temperatures, automotive tools and equipment, fluids, and chemicals. Proper PPE use, uniform standards, and compliance with OSHA safety requirements are required. Physical demands include frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and repetitive motions; frequent lifting and carrying of heavy parts and equipment weighing up to 50 pounds or more; and the strength, endurance, coordination, and sensory abilities needed to work long hours in a demanding environment. Candidates must be legally authorized to work in the United States, successfully complete background and MVR checks, and be able to maintain a clean driving record. The company states that it provides equal employment opportunities and reasonable accommodations for individuals with disabilities.

Requirements

Minimum age of 18.
Active, unrestricted driver’s license.
High school diploma or equivalent.
At least three years of related experience.
Legally authorized to work in the United States while employed by Leeds West Groups.
Successful completion of a background check and Motor Vehicle Records check, and ability to maintain a clean driving record.
Strong integrity and people-management skills.
Strong analytical, decision-making, problem-solving, active-listening, verbal and written communication, interpersonal, supervisory, diplomacy, and leadership skills.
Strong sales and customer-service skills.
Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Organizational skills and attention to detail; time-management skills.
Proficiency with technology, computers, and software systems, including Digital Vehicle Inspections (DVI).
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Ability to meet the physical demands of the position, including frequent movement and lifting or carrying parts and equipment weighing up to 50 pounds or more.
Ability to work at least 50 hours per week, including long hours and frequent weekends, and travel between local stores as required.

Nice To Haves

Bachelor’s degree in business management or a related field.
At least three years of managerial experience.

Responsibilities

Manage daily service department operations, including scheduling, staffing, customer satisfaction, and workflow.
Ensure services are completed efficiently, accurately, and on time, in compliance with company, safety, and industry standards.
Monitor and analyze key performance indicators and identify opportunities to improve service department performance.
Develop and implement customer-retention and business-growth strategies to achieve sales, profitability, and other business objectives.
Deliver customer service and handle customer interactions, including call conversion, promotions and discounts, financing options, repair quality, follow-ups, reviews, and timely resolution of concerns and complaints.
Serve as the primary customer contact for service inquiries, estimates, and concerns.
Manage parts inventory, procurement, and supplier relationships to maintain stock and parts availability.
Monitor parts pricing, margins, and usage trends to optimize inventory and profitability.
Manage and control inventory, shrinkage, business costs and expenses, P-Card use, payroll, and injury and damage claims in support of business objectives and budgets.
Act as a facility key holder and complete opening and closing procedures, including deposits, system close-out, and responses to alarms or after-hours security concerns.
Reduce workplace safety risks, injuries, and damage through training, enforcement, and compliance with OSHA and company policies and industry practices.
Ensure test drives comply with company policies, safety practices, procedures, and traffic laws.
Maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
Stay current on automotive industry trends, technology, and regulatory changes related to repair and safety.
Collaborate with the Store Manager and senior management on business plans, directives, initiatives, programs, and budgets.
Directly supervise service employees by directing, training, developing, mentoring, supporting, evaluating, and disciplining them as appropriate.
Participate in and provide recommendations regarding hiring, termination, advancement, promotion, and other employee status changes.
Foster an inclusive, cohesive team culture that develops employees, supports business goals, and delivers customer service.
Implement and enforce company and leadership initiatives, policies, procedures, best practices, and programs through team meetings, training, and audits.
Manage service employee workflow, work quality, and schedules.
Perform other duties as assigned.