Service Manager Trainee

Orkin LLC • Fort Wayne, IN

9d

About The Position

The Service Manager Trainee role prepares the employee to lead an Orkin service operation after completing paid training. The position combines service quality control, team leadership, customer engagement, and operational oversight. The manager trains and develops Orkin Pros, promotes safe and professional service, and ensures customer expectations are met or exceeded through inspections and empathetic service. The role also supports recruiting, adoption of new products and technology, scheduling, routing, inventory management, and community service projects. No industry experience is required to start.

Requirements

• High school diploma or equivalent.
• Valid driver's license.
• Ability to obtain the appropriate pesticide license or certification if required; the company pays for this.
• Ability to work independently in the field and interact with clients.
• Ability to meet physical job requirements and safely perform job duties, with or without accommodations.
• Ability to safely use a ladder within the manufacturer's weight capacity.
• Ability to occasionally lift and carry up to 50 pounds.
• Ability to access crawl spaces, attics, confined spaces, and rooftops, including climbing, balancing, stooping, kneeling, crouching, or crawling.
• Ability to wear personal protective equipment, sometimes including an OSHA-compliant respirator.
• Willingness to work in different weather conditions.

Nice To Haves

• Sales experience preferred.

Responsibilities

• Lead an entire service operation upon completion of paid training.
• Motivate the service team to consistently provide high-quality service while prioritizing safety.
• Conduct business with professionalism and integrity when interacting with customers and coworkers.
• Assist with recruiting talent for the service team.
• Train and develop Orkin Pros through hands-on management.
• Lead training meetings.
• Oversee the Orkin Pro Ride-A-Long program.
• Ensure customer expectations are met or exceeded through inspections, proposed courses of action, and empathetic customer service.
• Support the team in adopting new products, services, and technology.
• Monitor scheduling, routing, and inventory to improve efficiency and productivity.
• Support community service projects.

Benefits

• Competitive earnings starting at $55,000 to $65,000 per year.
• Company vehicle with a gas card.
• Quarterly and annual bonus opportunities, with earnings of up to 25 percent of base salary.
• Company-provided iPhone and iPad with sales software.
• Medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Tuition reimbursement.
• Dependent scholarship awards.
• Paid, industry-leading comprehensive training program.
• Opportunities to volunteer and give back to the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED