Service Manager in Training (MIT)
About The Position
The Service Manager in Training (MIT) is a leadership development position intended to prepare an experienced automotive service professional for a future Service & Parts Director role. Working alongside Fixed Operations leadership, the MIT gains hands-on experience overseeing Service and Parts Department operations, managing workflow, developing employees, improving customer satisfaction, and driving departmental profitability. This hybrid role provides exposure to operations across Oakes Auto Group without assignment to one specific dealership. Oakes Auto Group is a family-owned, locally operated dealership group established in 2010. The company describes its culture as supportive and people-first, with an emphasis on stability, growth, training, internal promotion, and long-term career development. The group serves the Kansas City metro, with teams in North Kansas City, Olathe, and Kansas City.
Requirements
- Previous experience as an Assistant Service Manager or Service Lane Manager.
- Strong understanding of automotive dealership service operations.
- Valid driver's license with an acceptable driving record.
- Ability to pass a standard background check.
- Strong reliability and consistent attendance.
- Comfort working in a fast-paced, customer-focused environment.
- Strong computer skills and ability to learn dealership management software.
- Experience coaching, supervising, or developing automotive service teams.
- Strong communication, leadership, and problem-solving skills.
- Ability to manage multiple priorities throughout the day.
- Willingness to learn Parts Department operations and financial management.
- Availability Monday through Friday between 7:00 AM and 6:00 PM, with Saturdays as needed.
- Flexibility to work across Oakes Auto Group locations as needed.
- Willingness to complete required OEM manufacturer training after hire.
Responsibilities
- Work with Fixed Operations leadership to develop the skills and knowledge needed to become a Service & Parts Director.
- Assist with daily Service Department operations, focusing on productivity, efficiency, profitability, and customer satisfaction.
- Learn Parts Department operations, including inventory management, parts availability, workflow coordination, and departmental performance.
- Support service advisors, technicians, and parts personnel through coaching, training, and day-to-day leadership.
- Assist with technician workflow, repair order management, dispatching, and shop productivity.
- Monitor department performance, identify opportunities for improvement, and help implement operational strategies.
- Support customer satisfaction initiatives, address escalated concerns, and promote a positive service experience.
- Develop an understanding of departmental financial performance, including labor sales, gross profit, expenses, and operational goals.
- Partner with leadership on employee development, accountability, manufacturer standards, and process improvements.
- Participate in hands-on leadership training to prepare for greater responsibility within Fixed Operations.
Benefits
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and paid holidays.
- Employee discounts.
- Career growth across multiple stores.
- Tuition reimbursement.
- Community involvement and volunteer opportunities.
- Competitive compensation based on experience and performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
