External Manager In Training (MIT)

Circle K•Cape Coral, FL

3d•Onsite

About The Position

The External Manager In Training role prepares the employee to perform Store Manager responsibilities. The role involves recruiting, hiring, training, supervising and managing employees; maintaining site cleanliness, stocking, organization and presentation; supporting customer service and resolving complaints; coordinating with suppliers and the community; and managing site communications, training, performance feedback, records, reports and merchandise. Financial duties include reviewing sales and expenses, budgeting and forecasting P&L lines, managing merchandise margins, safeguarding funds and conducting other analysis to maximize sales and net profits. The position works with minimal direction and supervision and is expected to function as an effective manager, supervisor and leader. Work is performed mostly indoors, with outdoor duties that may include cleaning parking lots and gas pumps and taking out garbage. The position may involve occasional exposure to cold extremes while supervising work in a walk-in cooler or freezer, as well as occasional noise. The job description may change periodically based on business needs.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to perform the essential duties and work in the conditions described in the job description.
Ability to supervise and train employees in the use of equipment, tools and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control and counseling notices.
Valid driver’s license and adequate transportation to and from the bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Nice To Haves

High school diploma or GED.
Retail sales experience.

Responsibilities

Recruit, hire and train positive, enthusiastic employees to support excellent customer service.
Develop, manage and assign tasks to keep the site clean, stocked, organized and maintained to Company standards.
Maintain a professional and supportive image among subordinates and the supervisor.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating and separating employees.
Build positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints in a timely, professional manner.
Promote and maintain a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees to meet Company standards for customer service, site image and marketing execution.
Train employees in safety procedures and promote safety awareness.
Ensure employees receive appropriate communications in a timely manner.
Hold periodic ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop specific action plans to achieve objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required and requested reports are completed accurately and on time.
Supervise employees to ensure merchandise is stocked, attractively displayed and priced correctly.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and understand and manage merchandise margins.
Safeguard and account for all money received and disbursed.
Perform other financial analyses necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.
Work outdoors as needed to clean parking lots and gas pumps and take out garbage.
Work with minimal direction and supervision and act as an effective manager, supervisor and leader.