Service Manager II

Kushner•Jersey City, NJ

17d•Onsite

About The Position

Westminster Management is hiring a Service Manager II to lead property maintenance at The Journal, a luxury residential development in Journal Square, Jersey City. The role oversees daily maintenance operations, building inspections, service requests, preventive maintenance, and emergency repairs while maintaining a safe, sanitary, and comfortable environment for residents and staff. The manager leads and develops the maintenance team, builds relationships with residents and property management leadership, and ensures the community is maintained to high standards. The position oversees complex building systems and infrastructure, including HVAC, electrical, plumbing and domestic water, fire and life safety, building automation and energy management systems, and elevators. It also includes managing vendor contracts and service delivery, comparing in-house and contractor costs, preparing and monitoring the annual maintenance budget, maintaining equipment and supply inventory, and preparing maintenance reports and team evaluations. The manager may work on-call and extended hours, including weekends and holidays, and performs hands-on work in varied indoor and outdoor conditions.

Requirements

At least 3 years of experience in multifamily property management or at least 5 years in property management.
In-depth knowledge of maintenance practices, safety protocols, and fair housing regulations.
Leadership experience, including managing teams and fostering strong working relationships.
Experience with property management software, purchase order systems, Microsoft Office, and collaboration tools such as Teams and Zoom.
A hands-on approach and commitment to high standards of work and safety.
Ability to work on-call and extended hours, including weekends and holidays.
Comfort with bending, kneeling, and working in confined spaces.
Ability to climb ladders up to 30 feet and walk multiple flights of stairs daily.
Ability to work indoors and outdoors in all weather conditions.
Valid driver’s license.

Nice To Haves

Yardi property management software experience is preferred.

Responsibilities

Lead and supervise the maintenance team to deliver service to residents.
Oversee community maintenance work, including service requests, preventive maintenance, and emergency repairs.
Maintain effective maintenance programs to protect and maintain the property.
Oversee operation, maintenance, and troubleshooting of HVAC systems, including boilers, air handlers, PTACs, chilled water loops, specialized HVAC zones, and multi-chilled water risers.
Manage electrical systems, including switchgear, UPS systems, backup generators, and distribution panels.
Supervise plumbing and domestic water systems, including pumps and water treatment systems.
Ensure compliance, reliability, and readiness of fire and life safety systems, including sprinklers, fire alarms, smoke control systems, and fire command centers.
Monitor and optimize building automation systems and energy management controls.
Oversee elevator inspections, preventive maintenance, repairs, and vendor performance.
Maintain an inventory of equipment, tools, and supplies.
Model professionalism and ensure staff follow policies and procedures.
Maintain a safe, sanitary, and comfortable living environment for residents and staff.
Communicate with staff, residents, and property management leadership about community maintenance.
Conduct cost-benefit analyses of in-house versus contractor work and manage vendor contracts.
Create and monitor the annual maintenance budget.
Prepare maintenance reports, inventory updates, and team evaluations.
Train, mentor, and inspire maintenance staff.
Work on-call and extended hours, including weekends and holidays, as needed.