Service Manager II

BH Management Services, LLC•Birmingham, AL

1d•$30

About The Position

The Service Manager II coordinates the work of employees who repair and maintain buildings and facilities. The role prepares work schedules, assigns work, oversees work quality, maintains repair-supply inventory, and monitors the monthly maintenance budget. The position may support new construction or modifications to existing properties and requires a strong commitment to internal and external customer service. The Service Manager II organizes maintenance staffing and training, oversees safety and skill training, inspects property and grounds, and ensures repairs and replacements are completed to company standards. The role supports resident satisfaction, follows applicable safety requirements and codes, and oversees inspection, installation, repair, replacement, and cleaning of mechanical equipment. It also helps implement and document preventive maintenance programs, ensures team compliance with company policies, maintains property-issued tools, and shares on-call responsibilities with the maintenance team. The position oversees a community of 300–500 units. The work schedule is Monday through Friday but may vary; overtime, extended hours, and rotating on-call work may be required. The role involves physical work, including lifting up to 50 pounds, frequent movement and reaching, and exposure to all weather conditions.

Requirements

Five or more years of progressive maintenance and safety experience.
Advanced computer skills and familiarity with industry-specific technology used to coordinate and respond to resident and management requests.
Ability to perform manual, task-oriented work independently and prioritize tasks.
Ability to assign tasks to a large team.
EPA Section 608 Type I (Appliance), Type II (HVAC), or Universal certification.
Certified Pool Operator certification where required by local jurisdiction.
Working knowledge of appliance repairs.
Working knowledge of HVAC repairs.
Must provide own industry-specific hand tools.

Nice To Haves

High school diploma.

Responsibilities

Prepare maintenance employee schedules, communicate assignments, and participate in site staffing needs with the Community Manager.
Assess employee training needs, provide input on training programs, and coordinate and schedule appropriate training.
Provide safety and skill training for maintenance employees and assist with written property safety audits.
Conduct daily property and grounds inspections to identify maintenance needs and liability hazards.
Ensure repairs, replacements, rehabilitation, and construction projects are assigned and completed within company standards.
Assist with monitoring resident satisfaction and ensure maintenance staff follow up on results.
Comply with OSHA and other safety requirements, applicable codes, and internal maintenance policies and systems.
Inspect, maintain, install, repair, replace, and clean mechanical equipment and components, including sourcing and installing new equipment.
Help ensure preventive maintenance programs are implemented, followed, and documented according to company guidelines.
Understand company policies and procedures and ensure the team's understanding and compliance.
Maintain the security and condition of property-issued tools.
Share on-call responsibilities with the maintenance team, including during inclement weather, and respond to resident requests according to company standards.
Perform other duties as assigned.