Service Manager II

Prime Residential Property Management LP • Portland, OR

4d

About The Position

Prime Residential is hiring a Service Manager to lead the maintenance function at Rock Creek 185, a 388-unit community in Portland, Oregon. The role oversees curb appeal, cleanliness, apartment make-readies, service requests, and ongoing maintenance, helping provide residents with essential services and a positive community experience. The Service Manager is a community ambassador who leads a diverse service team, works closely with the community management team, and demonstrates the company’s values.

The position is scheduled Monday through Friday, 9:00 a.m. to 6:00 p.m., with a mandatory on-call rotation for evenings, weekends, and holidays. Target pay is $36.33 per hour, with eligibility for a 20% annual discretionary bonus. The role involves hands-on maintenance work, team leadership, property inspections, safety oversight, inventory and vendor coordination, and resident-focused service.

Requirements

• At least 5 years of related experience in residential property maintenance.
• At least 2 years of leadership experience overseeing a maintenance team.
• Valid driver’s license for operating community vehicles and/or golf carts.
• Technical proficiency with building mechanical components and a hands-on, advisory approach.
• Ability to lead, coach, and mentor team members.
• Ability to assess risk and make decisions within the maintenance function to help minimize incidents and ensure safety.
• Ability to work independently and collaboratively and to address resident concerns calmly and professionally.

Nice To Haves

• Multifamily housing experience.
• Competency in RealPage/OneSite or other property management software.
• HVAC certification.

Responsibilities

• Lead and oversee the service team to ensure high performance and efficiency.
• Conduct daily team meetings and coach and mentor team members.
• Organize and lead training sessions in partnership with the Maintenance Training Manager.
• Collaborate with the Community Director on personnel performance, operations, and budget.
• Promote a customer-focused culture of respect, responsiveness, and efficiency.
• Manage and complete service requests and prepare vacant apartments.
• Diagnose and repair building components, including appliances, electrical systems, plumbing, and HVAC, with appropriate certification.
• Regularly inspect apartment homes to maintain standards.
• Ensure the quality of work performed by contractors and service providers.
• Conduct routine property inspections to identify and address safety concerns.
• Perform routine fire and life-safety inspections and annual unit inspections.
• Oversee the appearance and cleanliness of grounds, common areas, and amenities.
• Maintain proper work-area conditions and follow safety protocols.
• Lead safety meetings, ensure Safety Data Sheets (SDS) are accessible, and stay current with OSHA regulations.
• Manage inventory, perform preventative maintenance, handle purchase orders, and coordinate with vendors for timely delivery.

Benefits

• Comprehensive medical coverage, including a zero-cost medical plan option.
• Dental coverage.
• Vision coverage.
• PTO and company-wide holidays.
• Two floating holidays.
• A day off for the employee’s birthday.
• A paid day to volunteer.
• Paid parental leave.
• 401(k) plan with potential company match.
• Tuition reimbursement.
• Exclusive housing discounts at Prime-managed properties.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed