Service Manager II
Morgan Properties•West Palm Beach, FL
About The Position
The Service Manager II is responsible for ensuring that the community’s physical aspects meet company standards and applicable laws. This full-time role leads the maintenance team, oversees maintenance operations and schedules, and partners with office staff to provide residents with responsive service and follow-up. The manager must be available for on-site emergencies, including snow and ice events, and establish a 24-hour on-call schedule for the team.
Requirements
- Active and valid driver’s license.
- Personal vehicle.
- Live within a 30-minute commute of the properties.
- One-year certificate, 5+ years of related experience, or equivalent education and experience.
Nice To Haves
- HVAC/EPA/CFC certification preferred.
Responsibilities
- Interview, hire, and train new team members.
- Lead and develop Maintenance Technicians as they diagnose problems and provide resolutions.
- Mentor and guide maintenance technicians to build their knowledge and skills.
- Provide expert knowledge and troubleshooting across HVAC, electrical, plumbing, pool maintenance, carpentry, drywall, exterior structures, and appliance repair.
- Establish and prepare a 24-hour on-call schedule for the team and remain personally available for snow and ice events and other on-site emergencies.
- Partner with office staff to provide residents with exceptional service and follow-up on maintenance issues.
- Manage and organize inventory of maintenance materials.
- Establish preventive maintenance, make-ready, and general work-order schedules for the team.
- Regularly inspect community buildings, including vacant units.
- Plan, assign, and direct the work of the maintenance team.
Benefits
- Pay range of $75,000–$80,000 per year.
- Up to 100% rent discount.
- Property staff shared renewal commissions, paid monthly.
- $300 Morgan Essentials benefit, paid quarterly.
- On-call appreciation payment of $15 per day for holding the on-call phone.
- Employee referral payment program up to $750.
- Education/tuition reimbursement program.
- Medical, dental, and vision benefits.
- Life/AD&D insurance.
- Long- and short-term disability.
- 401(k) retirement plan with company match.
- Generous paid time off, including 10 holidays per year and sick leave.
- Employee Assistance Program.
- Additional employee discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
