Operations/Service Manager II
About The Position
The Operations Service Manager at Burlington is a leader on the store team who participates in managing overall store operations. The role models Burlington’s Core Values, builds trust and respect among associates, develops strong teams and partnerships, and helps drive business results. The manager coaches, trains, and develops Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors while overseeing operations to support excellent customer service and professionalism. The position leads customer service, cashier, and receiving activities; serves as Manager on Duty; and supports the Store Manager in areas such as staffing, training, and succession planning. The role requires retail management or store operations experience and a flexible schedule, including early mornings, nights, weekends, and holidays as required. Travel may be required from time to time.
Requirements
- At least 3 years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty, or medium-to-large multi-unit retail organization.
- Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
- Ability to lift and move boxes weighing up to 40 lbs.
- Experience using scheduling and reporting computer software.
- Travel may be required from time to time.
Responsibilities
- Lead the Customer Service and Cashier teams, ensuring compliance with company policies and standards, safekeeping of company funds and property, asset protection, sales, and record-keeping procedures.
- Guide Customer Service Supervisors in meeting customer service expectations and maintaining smooth customer flow at registers.
- Manage the execution of operations and receiving standard operating procedures.
- Lead the receiving process, including transfers, debits, damages, and chargebacks, and partner with the Receiving Supervisor to maintain inventory accuracy.
- Act as Manager on Duty and set a leadership example for customers and associates while driving store results.
- Support the Store Manager and others with staffing, sourcing, interviewing, training, and succession planning.
- Assist with management of other store operations areas as needed.
- Communicate effectively with District and Regional Management teams.
- Coach, train, and develop Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors.
Benefits
- Competitive wage
- Flexible hours
- Associate discount
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Disability insurance
- Up to 12 days of paid time off annually for eligible full-time associates
- Up to 8 paid holidays for eligible full-time associates
- Paid sick time in accordance with applicable law
- 401(k) plan
- Training and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
