Service Manager II
About The Position
The Service Manager oversees the daily performance of greeter and server teams to ensure exceptional guest experiences. The role upholds brand standards, maintains service excellence, and fosters a positive, professional work environment aligned with the company’s mission, values, and service vision. The position requires at least five years of restaurant management experience in casual or upscale casual dining. A high school diploma or equivalent is required, and one or more years of restaurant lead or supervisory experience is preferred. The role involves prolonged standing, lifting more than 20 pounds, and exposure to hot and cold temperatures. Applicants must be at least 18 years old and able to provide documentation establishing legal authorization to work in the United States.
Requirements
- High school diploma or equivalent.
- At least 5 years of restaurant management experience in casual or upscale casual dining.
- Ability to stand for long periods.
- Ability to lift more than 20 pounds.
- Comfort with exposure to hot and cold temperatures.
- At least 18 years of age.
- Ability to provide documentation establishing legal authorization to work in the United States.
Nice To Haves
- At least 1 year of restaurant lead or supervisory experience.
Responsibilities
- Ensure greeters and servers deliver a consistent, welcoming guest experience.
- Maintain brand standards at the door and table and ensure smooth transitions from arrival through seating and service.
- Train and coach servers and greeters for performance excellence, modeling company values and standards in interactions.
- Set clear goals for greeter and server teams; monitor performance, provide feedback, recognize strong contributions, and administer corrective actions when needed.
- Partner with other front-of-house leaders to maximize server-driven sales, including upselling strategies, and manage labor costs.
- Manage call-outs and shift coverage while maintaining service excellence.
- Assist with front-of-house inventory, including menus, server tools, and point-of-sale supplies, and proactively communicate needs.
- Perform other job-related duties assigned by the supervisor.
Benefits
- Employer contribution toward medical insurance for individuals and eligible dependents
- Dental insurance
- Vision insurance
- Life insurance
- Health Savings Account (HSA)
- Commuter spending accounts
- 401(k) plan with company match
- Employee Assistance Program
- Discounts through BenefitHub
- Employee meal discounts
- Paid Time Off (PTO), accrued based on length of service
- Paid Sick Leave (PSL)
- Quarterly Wellness Days
- Opportunities for growth and internal promotion
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
