Service Manager II

Din Tai Fung North America • New York, NY

29d • $99,520 - $124,400 • Onsite

About The Position

The Service Manager II oversees the daily performance of server teams to ensure exceptional guest experiences. The role upholds brand standards, maintains service excellence, and fosters a positive, professional work environment aligned with the company’s mission, values, and service vision.

Requirements

• High school diploma or equivalent.
• At least 5 years of restaurant management experience in casual or upscale casual dining.
• Ability to stand for long periods of time.
• Ability to lift more than 20 pounds.
• Comfort with exposure to hot and cold temperatures.
• Must be at least 18 years of age.
• Must be able to provide documentation of legal authorization to work in the United States.

Nice To Haves

• At least 1 year of restaurant lead or supervisory experience preferred.

Responsibilities

• Ensure servers deliver a consistent, welcoming guest experience and maintain brand standards from arrival and seating through service.
• Train and coach servers for performance excellence, modeling company values and standards in all interactions.
• Set clear goals for the server team; monitor performance, deliver feedback, recognize outstanding contributions, and administer corrective actions when necessary.
• Partner with other front-of-house leadership to maximize server productivity and manage labor costs.
• Manage call-outs and shift coverage while maintaining service excellence.
• Assist with front-of-house inventory, including menus, server tools, and POS supplies, and proactively communicate needs.

Benefits

• Employer contribution toward medical insurance for individuals and eligible dependents
• Dental, vision, and life insurance
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) plan with company match
• Employee Assistance Program
• Discounts through BenefitHub
• Employee meal discounts
• Paid Time Off (PTO), accrued based on length of service
• Paid Sick Leave (PSL)
• Quarterly Wellness Days
• Opportunities for growth and internal promotion
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED