Service Manager II

Westminster Management•Jersey City, NJ

18d•$110,000 - $130,000•Onsite

About The Position

The Service Manager II leads property maintenance at The Journal, a luxury residential development in Jersey City. The role oversees daily maintenance operations, building inspections, service requests, preventive and emergency repairs, and the maintenance team. The manager is responsible for maintaining the property, supporting resident relationships, ensuring a safe and comfortable environment, managing inventory and vendors, and preparing budgets and operational reports. The position also oversees building systems and infrastructure, including HVAC, electrical, plumbing, fire and life safety systems, building automation and energy controls, and elevators. The manager trains and mentors staff, monitors vendor performance, and helps optimize maintenance service delivery.

Requirements

At least 3 years of experience in multifamily property management or at least 5 years of experience in property management.
In-depth knowledge of maintenance practices, safety protocols, and fair housing regulations.
Leadership experience, including managing teams and fostering strong working relationships.
Experience with property management software, purchase order systems, Microsoft Office, and collaboration tools such as Teams and Zoom.
Ability to work on-call and extended hours, including weekends and holidays.
Hands-on approach and commitment to high standards of work and safety.
Comfort with bending, kneeling, and working in confined spaces.
Ability to climb ladders up to 30 feet and walk multiple flights of stairs daily.
Ability to work indoors and outdoors in all weather conditions.
Valid driver's license.

Nice To Haves

Experience with Yardi property management software.

Responsibilities

Lead and supervise the maintenance team to deliver high-quality service.
Oversee community maintenance work, including service requests, preventive maintenance, and emergency repairs.
Maintain effective maintenance programs to protect and preserve the property.
Manage inventory of equipment, tools, and supplies.
Model professionalism and ensure staff follow policies and procedures.
Maintain a safe, sanitary, and comfortable environment for residents and staff.
Communicate with staff, residents, and property management leadership about property maintenance.
Conduct in-house-versus-contractor cost-benefit analyses and manage vendor contracts.
Create and monitor the annual maintenance budget.
Prepare maintenance reports, inventory updates, and team evaluations.
Train, mentor, and develop maintenance staff.
Oversee operation, maintenance, and troubleshooting of HVAC systems, including boilers, air handlers, PTACs, chilled water loops, specialized HVAC zones, and multi-chilled water risers.
Manage electrical systems, including switchgear, UPS systems, backup generators, and distribution panels.
Supervise plumbing and domestic water systems, including pumps and water treatment systems.
Ensure compliance, reliability, and readiness of fire and life safety systems, including sprinklers, fire alarms, smoke control systems, and fire command centers.
Monitor and optimize building automation systems and energy management controls.
Oversee elevators, coordinating inspections, preventive maintenance, repairs, and vendor performance.