Service Maintenance Manager

The Community Builders•Boston, MA

2d•Onsite

About The Position

The Service Maintenance Manager (SMM) is a working maintenance manager responsible, under the direction of the Community Manager, for the community’s physical operations, asset preservation and maintenance, preparation of market-ready homes, and ongoing resident service. The role leads the maintenance team while also performing hands-on work, providing direction and mentoring to develop employees and foster a collaborative, positive work environment in accordance with company policies and safety standards. The position is based at the Historic South End property on Tremont Street in Boston, a scattered-site community of 29 historic buildings. It requires five days a week in the office and includes availability for weekend work, an on-call rotation, and emergency service calls.

Requirements

High school diploma or equivalent.
At least five years of multifamily operational management experience; comparable multifamily experience is preferred.
Experience with training, budget development and expense management, bidding, and managing vendors, service providers, and general building contractors.
One or more industry trade certifications or degrees, such as NAHMS, CAMT, OSHA, or HVAC.
Willingness to obtain any required certification within six months of hire to meet specific site or area needs.
Knowledge of hand and power tools, cleaning supplies, and protective equipment.
Strong experience with Microsoft Word, Excel, Outlook, and Yardi or other industry software.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to remain stationary for 50 percent of the time, climb and descend a ladder, frequently move equipment weighing up to 50 pounds across sites, and work constantly in outdoor weather conditions.
Must be within a commutable radius of the property.
Available for weekend work, on-call rotation, and emergency service calls.

Nice To Haves

Leadership skills and understanding of effective employee development and career-path management.
Knowledge of Federal Fair Housing Laws and Guidelines.
Bilingual ability.

Responsibilities

Direct, guide, and supervise maintenance team members and community vendors and contractors.
Manage and participate in routine and preventive maintenance work orders and unit turns, including timely scheduling of contracted vendor services.
Review completed work orders and unit turns for quality and identify repair trends requiring attention.
Train maintenance team members to perform their functions properly and consistently with company policies, procedures, and safety standards.
Oversee cleaning, painting, interior and exterior decorating and maintenance, landscaping, snow removal, lighting replacement, plumbing, electrical work, roof repairs, appliance evaluations, and other repairs.
Prepare for and make repairs related to REAC/HQS inspections and audits.
Participate with the Community Manager in financial reviews of maintenance, utility, and capital expenditures to meet budget goals and improve knowledge of operations.
Complete budgeted capital improvements and manage vendor service contracts, including developing scopes of work, managing competitive bids, and monitoring project and service completion.
Manage the maintenance shop and inventory to company standards and promote safety, including appropriate use of personal protective equipment.
Perform hands-on maintenance work and respond to weekend, on-call, and emergency service needs.