Service Maintenance Manager

The Community Builders•Indianapolis, IN

2d•Onsite

About The Position

The Service Maintenance Manager (SMM) is responsible for the physical operations of the community, including preserving and maintaining the property, preparing market-ready homes, and providing ongoing service to residents. Reporting to the Community Manager, this is a hands-on maintenance management role that leads the maintenance team while also performing maintenance duties. The SMM provides leadership, mentoring, and direction to develop employees and support a collaborative, positive work environment in accordance with company policies and safety standards. The position requires working in the office five days a week.

Requirements

High school diploma or equivalent.
At least five years of multifamily operational management experience; comparable multifamily experience is preferred.
Experience in training, budget development, expense management, bidding, and managing vendors, service providers, and general building contractors.
One or more industry trade certifications or degrees, such as NAHMS, CAMT, OSHA, or HVAC.
Strong experience with Microsoft Word, Excel, Outlook, and Yardi or other industry software.
Excellent verbal and written communication skills.
Excellent customer service skills.
Knowledge of hand and power tools, cleaning supplies, and protective equipment.
Willingness to obtain any required certifications within six months of hiring to meet site or area needs.

Nice To Haves

Leadership skills and understanding of effective employee development and career-path management.
Knowledge of Federal Fair Housing Laws and Guidelines.
Bilingual ability.

Responsibilities

Provide direction, guidance, and supervision to maintenance team members and community vendors and contractors.
Manage and participate in routine and preventive maintenance work orders and unit turns, including scheduling contracted vendor services.
Review completed work orders and unit turns for quality and repair trends.
Train maintenance staff to perform their duties properly and consistently with company policies, procedures, and safety standards.
Oversee cleaning, painting, interior and exterior decorating and maintenance, landscaping, snow removal, lighting replacement, plumbing, electrical work, roof repairs, appliance evaluation, and other repairs.
Manage preparation and repairs for REAC/HQS inspections and audits.
Participate in financial reviews with the Community Manager concerning maintenance, utility, and capital expenditures.
Complete budgeted capital improvements and manage vendor service contracts, including developing scopes of work, managing competitive bids, and monitoring project and service completion.
Manage the maintenance shop and inventory to company standards and promote workplace safety, including use of appropriate PPE.
Be available for weekend work, on-call rotation, and emergency service calls.