Service Maintenance Manager

The Community Builders•Philadelphia, PA

2d•Onsite

About The Position

The Service Maintenance Manager (SMM), under the direction of the Community Manager, is responsible for the community’s physical operations, including asset preservation and maintenance, preparing market-ready homes, and providing ongoing service to residents. This is a hands-on maintenance management role that leads the maintenance team while also performing maintenance work. The SMM provides leadership, mentoring, and direction to develop employees’ skills and foster a collaborative, positive work environment in accordance with company policies and in support of a quality living environment for residents. The position requires working in the office five days per week. The SMM oversees routine and preventive maintenance, work orders, unit turns, inspections, repairs, capital improvements, vendors, service contracts, budgets, and maintenance inventory. The role requires availability for weekend work, an on-call rotation, and emergency service calls. The Community Builders, Inc. (TCB) is a nonprofit real estate developer and owner whose mission is to build and sustain strong communities where all people can thrive.

Requirements

High school diploma or equivalent.
At least five years of multifamily operational management experience; comparable multifamily experience is preferred.
Experience in training, budget development, and expense management.
Experience bidding and managing vendors, service providers, and general building contractors.
One or more industry trade certifications or degrees, such as NAHMS, CAMT, OSHA, or HVAC.
Willingness to obtain any required certification within six months of hiring to meet site or area needs.
Knowledge of hand and power tools, cleaning supplies, and protective equipment.
Strong experience with Microsoft Word, Excel, Outlook, and Yardi or other industry software.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to remain stationary for 50 percent of the time, climb and descend ladders, frequently move equipment weighing up to 50 pounds across sites, and work constantly in outdoor weather conditions.
Ability to commute within a radius of the property.

Nice To Haves

Leadership skills and understanding of effective employee development and career-path management.
Knowledge of Federal Fair Housing Laws and Guidelines.
Bilingual ability.

Responsibilities

Provide direction, guidance, and supervision to maintenance team members and community vendors and contractors.
Manage and participate in routine and preventive maintenance work orders and unit turns, including scheduling contracted vendor services.
Review completed work orders and unit turns for work quality and repair trends.
Train the maintenance team to support proper performance and compliance with company policies, procedures, and safety standards.
Oversee cleaning, painting, interior and exterior decorating and maintenance, landscaping, snow removal, lighting replacement, plumbing, electrical work, roof repairs, appliance evaluation, and other repairs.
Manage preparation and repairs for REAC/HQS inspections and audits.
Review maintenance, utility, and capital-related expenditures with the Community Manager to meet budget goals and build knowledge of operations.
Complete budgeted capital improvements and manage vendor service contracts, including developing scopes of work, managing competitive bids, and monitoring project and service completion.
Manage the maintenance shop and inventory to company standards and promote safety, including appropriate PPE use.
Be available for weekend work, on-call rotation, and emergency service calls.