Service Maintenance Manager

The Community Builders • Pittsburgh, PA

2d • Onsite

About The Position

Under the direction of the Community Manager, the Service Maintenance Manager (SMM) is responsible for the physical operations of the community, including preserving and maintaining the property, preparing market-ready homes, and providing ongoing service to residents. This is a working maintenance manager role that combines leadership of the maintenance team with hands-on maintenance work. The SMM provides leadership, mentoring, and direction to develop employees’ skills and foster a collaborative, positive work environment in accordance with TCB policies and in support of a quality living environment for residents.

The position requires working in the office five days per week and serving multiple properties: Hillcrest, Castlegate, and Gladstone. The SMM oversees routine and preventive maintenance, unit turns, inspections, budgets, capital improvements, vendor services, maintenance inventory, and safety practices. Weekend work, on-call rotation, and emergency service calls are part of the role.

Requirements

• High school diploma or equivalent.
• At least 5 years of multifamily operational management experience; comparable multifamily experience is preferred.
• Experience in training, budget development, expense management, bidding, and managing vendors, service providers, and general building contractors.
• One or more industry trade certifications or degrees, such as NAHMS, CAMT, OSHA, or HVAC.
• Willingness to obtain any required certifications within 6 months of hire to meet specific site or area needs.
• Knowledge of hand and power tools, cleaning supplies, and protective equipment.
• Strong experience with Microsoft Word, Excel, Outlook, and Yardi or other industry software.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to remain stationary for 50 percent of the time, ascend and descend ladders, and frequently move equipment weighing up to 50 pounds across sites.
• Ability to work constantly in outdoor weather conditions.
• Ability to commute within a radius of the property.

Nice To Haves

• Leadership skills and understanding of effective employee development and career-path management.
• Knowledge of Federal Fair Housing Laws and Guidelines.
• Bilingual ability.

Responsibilities

• Provide direction, guidance, and supervision to maintenance team members and community vendors and contractors.
• Manage and participate in routine and preventive maintenance work orders and unit turns, including scheduling contracted vendor services, and complete work in a timely manner.
• Review completed work orders and unit turns for quality and repair trends.
• Train the maintenance team to perform their duties properly and consistently with company policies, procedures, and safety standards.
• Oversee cleaning, painting, interior and exterior decorating and maintenance, landscaping, snow removal, light replacement, plumbing, electrical work, roof repairs, appliance evaluation, and other repairs.
• Manage preparation and repairs for REAC/HQS inspections and audits.
• Participate in financial reviews with the Community Manager concerning maintenance, utility, and capital expenditures to meet budget goals and build operational knowledge.
• Complete budgeted capital improvements and manage vendor service contracts, including developing scopes of work, administering competitive bids, and monitoring project and service completion.
• Manage the maintenance shop and inventory according to company standards and promote a safety-focused work environment, including use of appropriate PPE.
• Work weekends, participate in the on-call rotation, and respond to emergency service calls as needed.

Benefits

• Medical, dental, and vision insurance.
• 12 paid holidays and tenure-based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company-paid life and disability insurance.
• 403(b) retirement plan with company match.
• Tax-advantage accounts for commuter/parking, medical, and dependent care expenses.
• Hospital and Critical Illness Insurance.
• Confidential, 24/7 Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED