Service Maintenance Manager

The Community Builders • Durham, NC

2d • Onsite

About The Position

Under the direction of the Community Manager, the Service Maintenance Manager (SMM) is responsible for the physical operations of the community, including preservation and maintenance of the asset, preparation of market-ready homes, and ongoing service to residents. This is a working maintenance manager role that involves leading the maintenance team and performing hands-on work. The SMM provides leadership, mentoring, and direction to develop employees and foster a collaborative, positive work environment in accordance with TCB policies, while helping provide a quality living environment for residents. The position requires five days a week in the office and availability for weekend work, an on-call rotation, and emergency service calls.

Requirements

• High school diploma or equivalent.
• At least 5 years of multifamily operational management experience; comparable multifamily experience is preferred.
• Experience in training, budget development, expense management, bidding, and managing vendors, service providers, and general building contractors.
• One or more industry trade certifications or degrees, such as NAHMS, CAMT, OSHA, or HVAC.
• Willingness to obtain any required certifications within 6 months of hiring to meet site or area needs.
• Knowledge of hand and power tools, cleaning supplies, and protective equipment.
• Strong experience with Microsoft Word, Excel, Outlook, and Yardi or other industry software.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to remain stationary 50 percent of the time, ascend and descend a ladder, frequently move equipment weighing up to 50 pounds across sites, and work constantly in outdoor weather conditions.
• Ability to commute within a reasonable radius of the property.

Nice To Haves

• Leadership skills and understanding of effective management of employee development and career paths.
• Knowledge of Federal Fair Housing Laws and Guidelines.
• Bilingual ability.

Responsibilities

• Provide direction, guidance, and supervision to maintenance team members and community vendors and contractors.
• Manage and participate in routine and preventive maintenance work orders and unit turns, including scheduling contracted vendor services.
• Review completed work orders and unit turns for quality and repair trends.
• Train maintenance team members to support proper job performance and compliance with company policies, procedures, and safety standards.
• Oversee cleaning, painting, interior and exterior decorating and maintenance, landscaping, snow removal, light replacement, plumbing, electrical work, roof repairs, appliance evaluation, and other repairs.
• Manage preparation and repairs for REAC/HQS inspections and audits.
• Participate in financial reviews with the Community Manager concerning maintenance, utility, and capital expenditures to meet budget goals and strengthen knowledge of operations.
• Complete budgeted capital improvements and manage vendor service contracts, including developing scopes of work, managing competitive bids, and monitoring project and service completion.
• Manage the maintenance shop and inventory according to company standards and promote safety, including appropriate use of personal protective equipment.
• Be available for weekend work, on-call rotation, and emergency service calls.

Benefits

• Medical, dental, and vision insurance.
• 12 paid holidays and tenure-based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company-paid life and disability insurance.
• 403(b) retirement plan with company match.
• Tax-advantage accounts for commuter/parking, medical, and dependent care expenses.
• Hospital and Critical Illness Insurance.
• Confidential, 24/7 Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED