Service Loaner Coodinator

BILL KNIGHT AUTOMOTIVE • Tulsa, OK

2d

About The Position

The Service Loaner Coordinator role is listed at Bill Knight Ford in Tulsa, Oklahoma, as a full-time position. The posting describes responsibilities for coordinating Knight Automotive Group’s mobile and remote service operations, including customer scheduling, technician dispatching, and logistical planning to support an efficient, professional service experience. The role is intended for an organized, customer-focused person comfortable balancing communication, scheduling, and operational oversight in a fast-paced environment.

The description refers to the role as “Remote Experiences Coordinator” in its overview, although the job title provided is “Service Loaner Coodinator.”

Requirements

• Two or more years of experience in automotive service, dispatching, scheduling, or customer coordination preferred.
• Excellent communication, organizational, and multitasking skills.
• Strong customer-service orientation and professionalism.
• Proficiency with dealership management systems such as Dealertrack, CDK, or similar, and Microsoft Office.
• Ability to work independently and manage multiple priorities.
• Detail-oriented with strong follow-up and problem-solving abilities.
• Valid driver’s license and clean driving record.

Nice To Haves

• Two or more years of experience in automotive service, dispatching, scheduling, or customer coordination.

Responsibilities

• Serve as the primary point of contact for customers requesting mobile or off-site service.
• Schedule, confirm, and manage mobile service appointments based on location, technician availability, and workload.
• Coordinate technician dispatching and route planning for efficient travel and time management.
• Communicate appointment details, estimated arrival times, and service requirements to customers and technicians.
• Verify parts and equipment readiness before each mobile appointment.
• Track service progress and proactively resolve scheduling or logistical conflicts.
• Maintain accurate service records, schedules, and communication logs in the dealership system.
• Follow up with customers after service to ensure satisfaction and address additional needs.
• Collaborate with the Service Manager, Service Advisors, and Parts Department to maintain smooth operations.
• Uphold the company’s values of accountability, integrity, teamwork, and continuous improvement.

Benefits

• Competitive and performance-driven pay structure
• Health, dental, vision, and life insurance
• 401(k) retirement plan
• Paid time off
• Paid holidays
• Bereavement leave
• Maternity and paternity leave
• Employee discounts on vehicles, parts, and service
• Paid online and offsite hands-on training for continued professional development
• Opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed