Client Service Coodinator

TEKsystems • Richmond, VA

1d • $19 - $19 • Onsite

About The Position

The Client Services Representative supports service operations for division customers by managing and assigning daily service requests, coordinating with regional technicians, and communicating with customers and internal teams. This is a fully onsite role in Richmond, Virginia, with no remote work opportunity. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with a one-hour lunch. The position is described as contract-to-hire and pays $19.00 per hour; individual compensation may depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors.

The role involves receiving and assessing incoming service calls and dispatching approximately 20 service tickets per day. The coordinator prioritizes requests, assigns technicians based on availability and skillset, tracks service activity, and prepares management reports and metrics. They also maintain service documentation and logs, coordinate parts needs, relay customer concerns and process feedback to the call center, and provide backup to other dispatchers.

The job requires strong computer skills, including Microsoft Office proficiency; excellent written and verbal communication; customer-service orientation; and the ability to stay organized and manage multiple priorities in a fast-paced, deadline-driven environment with minimal supervision. A high school diploma or equivalent is required. Experience with service management, dispatching, call center operations, or field service support; CRM and SAP experience; and bilingual communication skills are preferred.

If eligible, benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) plan with pre-tax and Roth post-tax contributions; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave, including PTO, vacation, or sick leave. Eligibility may depend on job classification and length of employment, and benefits are subject to applicable plan terms and elections.

Requirements

• Strong computer skills, including proficiency in Microsoft Office.
• Excellent written and verbal communication abilities.
• Customer-service orientation and a professional, positive attitude.
• Strong organizational and time-management skills.
• Ability to handle multiple priorities in a fast-paced, deadline-driven environment.
• Self-motivation and ability to work with minimal supervision.
• High school diploma or equivalent.

Nice To Haves

• Two or more years of experience in service management, dispatching, call center operations, or field service support.
• Experience with CRM systems and SAP.
• Bilingual communication skills.

Responsibilities

• Receive and assess incoming service calls and dispatch approximately 20 service tickets daily.
• Prioritize requests and assign the most appropriate technician based on availability and skillset.
• Communicate with customers to gather necessary information and provide updates.
• Coordinate parts needs with technicians to help reduce return visits.
• Provide feedback to the call center about customer concerns and process improvements.
• Track service calls and prepare reporting and metrics for management.
• Maintain service logs, documentation, and service manuals.
• Provide backup support to fellow dispatchers as needed.
• Follow company policies and procedures to ensure consistent service quality.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Critical illness, accident, and hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
• Voluntary life and AD&D insurance for the employee and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off or leave, including PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED