Service Line Administrator, Cancer (RN)

St. Charles Health System • Bend, OR

6d

About The Position

The Service Line Administrator – Cancer provides strategic planning, business development, financial stewardship, and market growth for St. Charles Health System’s cancer service line in a collaborative dyad partnership with physician leaders. The role oversees strategic and capital planning, operational excellence, clinical quality outcomes, patient safety, regulatory compliance, and caregiver and patient engagement across the continuum of care. It works in a matrixed organization and directly manages assigned teams.

The administrator is responsible for operations across multiple Cancer Center sites in Bend and Redmond, as well as rheumatology, outpatient infusion, radiation oncology, oncological therapies, research, outreach activities, and physician practice management for medical and radiation oncology services. The position promotes safe, high-quality care and an excellent patient experience, pursues revenue growth, manages expenses, ensures regulatory compliance, and leads continual improvement. In partnership with physician leaders and other stakeholders, the administrator translates strategic initiatives into operational results and guides regional cancer-service strategy and access to care.

The role leads strategic, operational, fiscal, and resource oversight for oncology services and rheumatology; develops and improves services and care pathways; and advances quality, safety, access, patient experience, and financial performance. It is a senior leadership role in developing, opening, optimizing, and evolving the Redmond cancer center. The administrator also leads teams, supports recruitment and retention, develops budgets and capital plans, and promotes collaboration, continuous improvement, diversity, equity, inclusion, and belonging.

The position is scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m., on first shift. It is an exempt, regular position. The role requires wearing appropriate personal protective equipment. Physical demands include frequent sitting, standing, walking, lifting 1–10 pounds, and keyboard operation; occasional bending, stair climbing, overhead reaching, and carrying, pushing, or pulling 1–10 pounds; and rare stooping, kneeling, crouching, handling 11–15 pounds, and operating a motor vehicle.

Requirements

• Bachelor’s degree in nursing.
• Master’s degree in healthcare administration, business administration, or a related field; an equivalent combination of education and experience may substitute for the master’s degree.
• Current Oregon RN license.
• Valid Oregon driver’s license and ability to meet St. Charles Health System’s driving requirements.
• At least eight years of nursing experience in cancer services, including at least three years of progressive leadership experience.
• Ability to wear appropriate personal protective equipment required to perform the job safely.

Nice To Haves

• Master of Science degree in nursing.
• Oncology Service Line leadership experience.
• Fellow of the American College of Medical Practice Executives (FACMPE) or Fellow of the American College of Healthcare Executives (FACHE).
• Experience developing an integrated cancer delivery system in a competitive market or prior management experience in an integrated delivery system.

Responsibilities

• Lead strategic, operational, fiscal, and resource oversight for oncology services, including medical, radiation, infusion, surgical, and therapeutic services, and for rheumatology services.
• Oversee multidisciplinary cancer care to advance a high-quality, high-performing, patient-centered, provider-engaged Cancer Service Line.
• Establish committee structures and processes that support stakeholder collaboration.
• Partner with physician dyad leaders to envision, develop, and oversee new or expanded oncology services in Bend and Redmond.
• Develop strategies to optimize care delivery in hospital-based and provider-based settings, identify appropriate opportunities to shift care to outpatient or clinic settings, and optimize care pathways.
• Collaborate with physicians, advanced practice providers, pharmacists, and caregiver leaders to sustain and improve quality and patient-safety metrics.
• Oversee cancer quality mechanisms, including abstraction, submission, evaluation, and dissemination of internal quality data and data submitted to registries.
• Partner with service-line physician leaders to achieve targets across People, Quality & Safety, Financial, and Growth domains.
• Develop and implement a strategic plan with stakeholders, addressing growth, technologies, delivery-system opportunities, operational improvements, recruitment and retention, and a five-year capital plan.
• Serve as a senior leader in developing, opening, optimizing, and evolving the Redmond cancer center, including adding specialties, services, and therapies.
• Engage interdisciplinary teams and providers to achieve value-analysis goals associated with cancer care.
• Build collaboration within the service line and across system functional and regional teams, and work with external parties and partners on opportunities.
• Assist with physician recruitment and retention and partner with physicians and leaders to align people with operational objectives and targets.
• Oversee service-line clinical-care activities, including cost management, quality assurance, engagement, and patient-experience improvements.
• Optimize the physical environment at all sites of care from the patient perspective.
• Implement standards of practice that meet or exceed patient-access benchmarks.
• Work with Finance to assess the Cancer Service Line’s contributions.
• Drive improvements in length of stay, access, outlier management, supply purchasing and use, and staffing to steward resources.
• Develop budgets, monitor them regularly, maintain accountability, and meet operational targets in areas within the role’s span of control.
• Support alignment of programs and processes with St. Charles’ Mission, Vision, and Values; champion continuous improvement, Lean, and Shingo practices, including ROI-driving standardization and automation.
• Model and influence the “One St. Charles” operational model, promoting interdisciplinary collaboration, shared accountability, and improved experiences for patients, physicians, providers, and caregivers.
• Hire, direct, coach, and monitor direct reports to develop a high-performing team; remove barriers and support team success.
• Lead team building, trust, development, creative problem-solving, and conflict resolution; foster caregiver engagement, innovation, ownership, and retention.
• Lead with a focus on advancing diversity, equity, inclusion, and belonging practices.
• Ensure direct reports are current with compliance and safety requirements, implement organizational safety directives, and maintain a safe environment for caregivers, patients, and guests.
• Oversee timely, efficient, accurate customer service and patient care, and conduct activities with professionalism and confidentiality.
• Comply with applicable laws, regulations, policies, and procedures; support corporate integrity by acting ethically, reporting known or suspected violations, and cooperating with investigations and proceedings.
• Perform additional duties of similar complexity as required or assigned.

Benefits

• In-state or out-of-state relocation assistance for candidates with one year of relevant experience who have not worked at St. Charles Health System in the last year.

What This Job Offers

• Job Type: Full-time
• Career Level: Director