Automotive Service Leadership Opportunities

Walser Automotive Group•Bloomington, MN

1d•$80,000 - $130,000

About The Position

Walser Automotive Group is building a pipeline of candidates for current and future service leadership opportunities across its Minnesota dealerships. Depending on the specific opportunity, candidates may be considered for Service Manager, Fixed Operations leadership, or advancement from Service Advisor roles. Positions, locations, responsibilities, schedules, and compensation vary by opportunity; applying does not guarantee an immediate opening or interview. Service Leaders develop service department employees, oversee daily operations, improve performance and profitability, and ensure a positive customer experience. They lead and coach Service Advisors, Technicians, and other team members; coordinate hiring and development with Recruiting and HR; manage workflows and service priorities; monitor operational and financial measures; and partner with dealership leaders to improve results. They also support warranty administration, documentation, payroll and incentive reporting, compliance, and customer concern resolution. Walser offers opportunities across a growing dealership network and provides eligible employees access to leadership development through the Shifting Gears program. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

Requirements

At least 1 year of automotive service writing experience.
Solid understanding of dealership service operations, repair processes, and automotive systems.
Experience coaching, motivating, and developing team members.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Familiarity with service department performance metrics, customer satisfaction, and operational efficiency.
Strong communication, problem-solving, and customer relationship skills.
Proficiency with dealership management systems, Microsoft Office, and manufacturer systems.
Understanding of warranty processes, documentation, and service administration.
Positive attitude, professional demeanor, and customer-first leadership approach.
At least 18 years of age.
Valid driver's license and acceptable driving record.

Nice To Haves

Previous service leadership, supervisory, or management experience is strongly preferred.
ADP experience is a plus.
Demonstrated leadership potential, initiative, and desire to grow.

Responsibilities

Lead, motivate, coach, and develop Service Advisors, Technicians, and other service department employees.
Build a positive, accountable, performance-driven team culture and support employee career development and training.
Partner with Recruiting and HR to attract, hire, onboard, and retain service professionals.
Oversee daily service department operations to support efficiency, productivity, quality, and profitability.
Coordinate repair orders, technician workloads, service priorities, scheduling, workflow, and timely repair completion.
Monitor technician productivity and efficiency, customer satisfaction, and department financial performance.
Partner with dealership leadership to establish goals and implement strategies to improve results.
Manage rental and courtesy vehicle operations where applicable.
Support accurate warranty administration, service documentation, payroll, and incentive reporting.
Maintain compliance with company policies, manufacturer requirements, and applicable safety standards.
Promote a customer-first service environment through prompt, professional, transparent communication.
Partner with Service Advisors and Technicians to resolve concerns and deliver quality repairs.
Build customer relationships, encourage loyalty and repeat business, and take ownership of escalated concerns.
Support service team growth, innovation, technology adoption, collaboration, and operational improvements.
Follow dealership safety requirements, including required protective eyewear and footwear.
Perform additional duties and projects as assigned.

Benefits

Paid time off (PTO).
Medical, dental, and vision coverage, including Blue Cross Blue Shield medical plan options.
HSA/FSA options and additional wellness resources.
401(k) with employer match.
Company-paid life insurance.
Up to $10,000 in financial assistance for eligible fertility treatments and adoption expenses.
Paid branded apparel program, available twice a year.
Employee discounts on eligible products and services.
Employee resource groups.
Community involvement through the Walser Foundation.
Employee Assistance Program (EAP).
Employee referral bonuses.
Career growth and advancement opportunities.
Professional development opportunities, including the Shifting Gears Leadership Development Program for eligible employees.