Service Invoicer

Truck Centers, Inc.•Springfield, IL

1h•$41,766 - $62,650•Onsite

About The Position

Are you detail-oriented with a knack for customer service? Do you thrive in a fast-paced environment where accuracy and communication are key? Join the Truck Centers, Inc. team as a Service Invoicer, where you’ll play a critical role in ensuring our customers and team members experience seamless service operations. As a Service Invoicer, you’ll review completed repair orders (ROs) for accuracy, ensure they align with company, OEM, and warranty guidelines, and work directly with customers and our Warranty team to finalize payments. This role requires top-notch organizational skills, a solutions-focused mindset, and the ability to build rapport with customers. This position will work Monday-Friday, 7am-3:30pm. (We have flexibility on shift time if needed!)

Requirements

Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred
Knowledge of Service department operations; Mechanical aptitude or truck repair experience is highly preferred
Demonstrated customer service and interpersonal communications skills, even in times of stress
Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
Must be able to pass a pre-employment background check and drug screen.

Responsibilities

Review repair order packets to confirm all documentation is complete and adheres to company and OEM warranty requirements.
Work closely with technicians and team members to address discrepancies in estimates, repair orders, and tech notes.
Oversee the processing of parts returns, ensuring proper documentation and workflow.
Communicate with customers to answer questions, resolve billing and warranty concerns, and guide them through the Service workflow with professionalism and care.
Confirm labor and parts charges for accuracy, send invoices to customers for payment, and organize completed ROs according to company policies.
Look up and apply warranty guidelines and ensure compliance with company and OEM policies.
Monitor customer satisfaction and proactively address concerns to maintain high service standards.