Body Shop Invoicer

Truck Centers, Inc. • Troy, IL

2h • $42,482 - $63,723 • Onsite

About The Position

Are you detail-oriented with a knack for customer communication and a background in trucking or dealership service? TCI is looking for a Body Shop Invoicer to keep our repair order process running accurately and efficiently. This position will work Monday-Friday, 8:30am-5:00pm. You'll be the bridge between our Body Shop and our customers - reviewing completed repair orders for accuracy, coordinating with our Warranty team, and making sure invoices go out correctly and on time.

Requirements

• 1+ year of experience in mechanical, trucking, or dealer service
• Knowledge of Service and/or Body Shop department operations
• Demonstrated customer service and interpersonal communications skills, even in times of stress
• Strong attention to detail and the ability to catch errors before they leave your desk
• Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability
• Must be able to pass a pre-employment background check and drug screen.

Nice To Haves

• 2+ years of experience in mechanical, trucking, or dealer service
• Mechanical aptitude or truck repair experience is highly preferred
• Procede software experience is a plus

Responsibilities

• Reviewing RO packets to confirm documentation meets company and OEM warranty requirements
• Analyzing estimates and collaborating with teammates to catch and correct discrepancies before they become problems
• Reading, summarizing, and editing tech notes in our Dealer Management System (Procede) while preserving accurate complaint, cause, and work-performed narratives
• Confirming parts and labor charges, securing authorizations, and sending invoices to customers
• Using warranty resources to look up documentation processes, OEM policies, and account status for accurate coding
• Scanning and organizing completed ROs into our file management system
• Working with the Warranty department to close invoices and resolve deficiencies
• Monitoring customer satisfaction reports and taking action to protect TCI's reputation for service
• Tracking open ROs and helping the team meet average days-to-close goals
• Answering customer questions about billing and repairs with a calm, solutions-focused approach

Benefits

• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed