Service Advisor/customer service

Elite Worldwide•Toms River, NJ

8h•Onsite

About The Position

We’re looking for a Service Advisor who understands how to balance customer care, clear communication, and sales. This role serves as the primary point of contact for customers throughout the service process and is responsible for building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience from intake through delivery. The Service Advisor plays a critical role in customer satisfaction, shop efficiency, and revenue growth. This role does not require previous service advisor job history. We can train the right candidate. If you have a positive attitude and aren't afraid to talk to people this can be a great fit. Pay does vary based on experience. Elite Network shop owners are committed to building better workplaces, not just better businesses. Our member shops prioritize leadership development, ongoing training, clear career paths, and a positive team culture where people are respected and supported. That means stable jobs, strong leadership, modern processes, and owners who believe your growth matters as much as the company’s success. When you join an Elite shop, you’re not just getting a job. You’re joining a team that’s serious about doing things the right way. This shop is independently owned and operated. Your application will go directly to the shop owner and all hiring decisions will be made by the management of this shop. All inquiries about employment at this shop should be made directly to the shop location, and not to Elite Worldwide Corporate.

Requirements

Positive attitude
Not afraid to talk to people
Comfortable presenting recommendations and asking for the sale
Stay organized and calm while managing multiple vehicles and customers
Follow processes without cutting corners
Take ownership of the full customer experience from start to finish
Love to problem solve and help customers turn their visions into reality

Nice To Haves

Enjoy the off road/performance market
Want to work in a company that has a great culture that isn't full of drama
Want to have a long term career with a solid growth plan
Enjoy working directly with customers and building long term relationships

Responsibilities

Greet customers professionally and guide them through the intake and inspection process
Build and present estimates using digital inspections and approved pricing guidelines
Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations
Follow all intake, documentation, follow up, and delivery procedures
Ensure a positive final experience through quality control, delivery review, and post service follow up