Service Foreman - Lead Diesel Technician/Mechanic

CSM COMPANIES INC GROUP•Green Bay, WI

17d•Onsite

About The Position

The 2nd Shift Service Foreman role with Wisconsin Kenworth in Green Bay is expected to organize, lead, and control the flow of service work through the service shop while ensuring quality repairs at a fair cost to the customer. They will be responsible for maintaining Technician efficiency and productivity goals established by service management.

Requirements

Formal technical school graduate certificate/degree (or equivalent work experience)
Minimum of 5 years heavy duty truck or related industry experience to include processing repair orders, diagnosis, repair and maintenance of service jobs and customer service
Effective written and verbal communication skills
Familiarity with both DOS and Windows based computer programs
Demonstrated working knowledge of warranty guidelines, claim procedures and company policies
Ability to supervise employees and delegate work in a manner that best utilizes shop resources and technician abilities
The ability to work under pressure while prioritizing and processing several tasks simultaneously

Responsibilities

Coordinates service shop workflow by effective coordination with Service Manager and assignment of jobs to Technicians
Supervises all assigned service Technicians
Coordinates department activities between service department, parts department, and service customer
Facilitates effective communication between internal and external customers, vendors, and business contacts
Ensures that all service phone calls are handled professionally and expediently
Assesses incoming service department jobs, makes initial repair diagnosis, and creates customer repair orders following company procedures to include obtaining customer signature on form
Updates and closes computerized customer repair orders while ensuring all service department activities were accounted for and properly documented on the order
Manages available billing hours by planning and effectively delegating workload to qualified and available service Technicians
Provides leadership and demonstrate sound industry knowledge while serving as a technical resource for service technician staff
Shows a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety and customer concerns
Evaluates all work in progress to ensure repairs are proceeding in a timely fashion and completed with a high degree of accuracy
Informs Service Advisor and various other service personnel of delays in work performance, necessary repair order extensions and additional service requirements
Establishes and ensures adherence to maintenance schedule for service facility and shop equipment
Communicates with customers regarding the scheduling of appointment, status of their repairs, parts availability, and work in progress
Assists service Technicians in the service shop as needed
Ensures an adequate resource inventory is available for technicians to include oil, grease, shop supplies, cleaning equipment and materials