Service Foreman - Lead Diesel Technician/Mechanic

CSM COMPANIES INC GROUP•Hilliard, OH

6d•Onsite

About The Position

The Service Foreman with CSM Kenworth in Columbus organizes, leads, and controls service-shop workflow while ensuring quality repairs at a fair cost to customers. The role is responsible for maintaining technician efficiency and productivity goals established by service management. It provides leadership and technical support to service technicians and coordinates work among the service department, parts department, customers, vendors, and other business contacts.

Requirements

Formal technical-school graduate certificate or degree, or equivalent work experience.
At least 5 years of heavy-duty truck or related industry experience, including repair-order processing, diagnosis, repair and maintenance of service jobs, and customer service.
Effective written and verbal communication skills; spoken English sufficient to be understood by others.
Familiarity with DOS- and Windows-based computer programs.
Working knowledge of warranty guidelines, claim procedures, and company policies.
Ability to supervise employees and delegate work effectively based on shop resources and technician capabilities.
Ability to work under pressure while prioritizing and processing several tasks simultaneously.
Ability to sit, stand, bend, kneel, stoop, and regularly lift or move up to 75 pounds.
Ability to work 8–12-hour days with frequent exposure to weather, vehicle and tool noise, and hazardous materials such as fuel, oil, grease, and cleaning solutions.
Ability to recognize and mitigate safety hazards, including hazardous materials, environmental hazards, and accident conditions, and follow appropriate security procedures.

Responsibilities

Coordinate service-shop workflow with the Service Manager and assign jobs to technicians.
Supervise assigned service technicians and coordinate activities among the service department, parts department, and service customers.
Facilitate communication with internal and external customers, vendors, and business contacts; ensure service calls are handled professionally and promptly.
Assess incoming jobs, make initial repair diagnoses, and create customer repair orders in accordance with company procedures, including obtaining customer signatures.
Update and close computerized customer repair orders, ensuring service activities are accounted for and documented.
Plan and delegate workload to qualified, available technicians to manage billable hours.
Provide leadership and technical guidance to service technicians.
Promote and uphold quality, safety, and customer-service standards.
Review work in progress to ensure repairs are timely and accurate.
Notify the Service Advisor and other service personnel about delays, repair-order extensions, and additional service requirements.
Establish and maintain a maintenance schedule for the service facility and shop equipment.
Communicate with customers about appointment scheduling, repair status, parts availability, and work in progress.
Assist service technicians in the shop as needed.
Ensure technicians have adequate supplies and resources, including oil, grease, shop supplies, and cleaning equipment and materials.