Service Field Team Supervisor (HE) - Ashburn, VA

VetJobs•Ashburn, VA

1d•$41 - $46•Onsite

About The Position

Hanley Energy is seeking a full-time Service Field Team Supervisor based between its U.S. headquarters in Ashburn, Virginia, and customer sites in the Virginia region. The role leads the regional Field Service Team in a fast-paced service environment, coordinating technicians, customers, and internal teams while maintaining a professional, customer-focused approach. The supervisor oversees service workloads, staffing and resource availability, emergency coverage, maintenance and troubleshooting, safety, service documentation, training, and resolution of technical issues. The position also serves as the primary regional contact for field service activities and supports customer escalations and effective communication between field and office-based teams. The role requires regular travel to client sites across the IAD area, sometimes at short notice, and foreign travel as required.

Requirements

At least 5 years of hands-on experience maintaining and troubleshooting a variety of energy systems in a similar Service Department environment.
Proven leadership experience guiding and mentoring engineers and technicians.
Strong customer focus and a proactive approach to service delivery and client satisfaction.
Ability to solve complex technical problems efficiently in time-sensitive situations while following safety protocols and industry standards during site activities.
Strong technical knowledge across multiple energy technologies and systems, including electrical, electronic, and control components.
Ability to read, interpret, and explain complex electrical schematics and diagrams.
Excellent IT skills, including Microsoft Outlook, Teams, Word, Excel, and PowerPoint.
Excellent communication skills to liaise effectively with clients, internal departments, and Field Service Technicians.
Full clean driving licence.
Flexibility and willingness to travel regularly to client sites across the IAD area, sometimes at short notice, and to travel abroad as required.
Ability to manage time effectively and work proactively in a team environment, with strong organizational and interpersonal skills.
Ability to judge effectively when issues should be escalated to senior managers.
Excellent leadership, teamwork, partnering, and mentoring abilities.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Attention to detail.
Ability to work in a fast-paced department.
Technical training, an electrical/electronic qualification, or a qualification in a related engineering field is preferred; relevant electrical, controls, and/or networking work experience may be considered in lieu of qualifications.

Nice To Haves

Technical training (military or trade school), an electrical/electronic qualification, or a qualification in a related engineering field.
Knowledge of PLCs, control systems, and communications protocols.
Experience in the Data Centre Industry.

Responsibilities

Lead the Field Service Team to promote a consistent technical approach and maintain accurate records that support tracking, reporting, and Service Level Agreement requirements.
Oversee team workloads, field resource availability, and operational challenges; coordinate service activities with the Service Office Manager and Service Coordinators; and communicate resource constraints and operational risks.
Support the Service Department on-call rota and ensure appropriate field resources and technical capabilities are available for 24/7/365 emergency coverage within SLA requirements.
Provide regular feedback to the Service Office Manager on resource capacity, technical competency, training needs, operational challenges, and emerging customer requirements.
Supervise and guide troubleshooting and maintenance activities during and outside normal office hours, ensuring safety procedures are followed.
Ensure field service documentation and records, including work orders, service reports, technical records, and site documentation, are completed accurately and on time.
Collaborate with the Technical Training Department to shape training objectives, oversee training material development, and encourage regular team training and development.
Work with internal teams to resolve recurring or longstanding technical issues, support root cause analysis, and develop methods of work, procedures, and technical documentation.
Act as the primary regional point of contact for Field Service activities and coordinate communication between field and office-based teams.
Attend Service meetings and report on field activities, resource availability, technical issues, and operational risks; escalate issues requiring resolution to senior team members or the Service Manager.
Undertake additional duties as requested by the Service Manager.
Build and maintain positive, professional relationships with customers and stakeholders, and promote customer-focused conduct across the Service Department team.
Provide knowledgeable, flexible, and responsive service to maintain customer confidence and exceed expectations where possible.
Take ownership of technical and field-based responses to customer escalations, develop and execute action plans with the Service Office Manager, and provide clear technical progress updates.
Travel regularly to client sites across the IAD area, sometimes at short notice, and undertake foreign travel as required to assist with Service Department activities in various regions.