Service Field Team Supervisor (HE)

HANLEY ENERGY GROUP•Lansdowne, VA

1d•$41 - $46

About The Position

Hanley Energy is seeking a full-time Service Field Team Supervisor based between its US Headquarters in Ashburn, Virginia, and customer sites in the Virginia region. The role leads the regional Field Service Team in a fast-paced service environment, coordinating with technicians, customers, service coordinators, and internal teams. The supervisor supports reliable, safe, customer-focused delivery of field service, maintenance, and emergency response activities, including 24/7/365 coverage under established Service Level Agreements.

Requirements

At least 5 years of hands-on experience maintaining and troubleshooting a variety of energy systems in a similar Service Department environment.
Proven leadership experience guiding and mentoring engineers and technicians.
Strong customer focus and a proactive approach to service delivery and client satisfaction.
Ability to solve complex technical problems efficiently in time-sensitive situations while following safety protocols and industry standards.
Strong technical knowledge of multiple energy technologies and systems, including electrical, electronic, and control components.
Ability to read, interpret, and explain complex electrical schematics and diagrams.
Excellent IT skills, including Microsoft Outlook, Teams, Word, Excel, and PowerPoint.
Excellent communication skills and ability to liaise effectively with clients, internal departments, and Field Service Technicians.
Full clean driving licence.
Willingness and flexibility to travel regularly to client sites across the IAD area, sometimes at short notice, and to travel internationally as required.
Ability to manage time effectively and work proactively in a team environment, with strong organizational and interpersonal skills.
Ability to judge when issues should be escalated to senior managers.
Strong leadership, teamwork, partnering, mentoring, verbal and written communication, analytical, problem-solving, and organizational abilities; attention to detail; customer focus; planning and organizing; sound judgment; drive and enthusiasm; and ability to work in a fast-paced department.

Nice To Haves

Technical training (Military/Trade School), an electrical/electronic qualification, or a related engineering qualification.
Relevant electrical, controls, and/or networking work experience may be considered in lieu of qualifications.
Knowledge of PLCs, control systems, and communications protocols.
Experience in the Data Centre Industry.

Responsibilities

Lead the Field Service Team and ensure a consistent technical approach to field service activities, with accurate records that support tracking, reporting, and SLA compliance.
Oversee team workloads, field resource availability, and operational challenges; coordinate service activities with the Service Office Manager and Service Coordinators; and communicate resource constraints and risks.
Support the Service Department’s on-call rota and ensure suitable field resources and technical capabilities are available for 24/7/365 emergency coverage.
Provide the Service Office Manager with regular feedback on team capacity, technical competency, training needs, operational challenges, and emerging customer requirements.
Supervise and guide troubleshooting and maintenance activities, including work outside normal office hours, while ensuring safety procedures are followed.
Ensure timely, accurate completion of field service documentation, including work orders, service reports, technical records, and site documentation.
Collaborate with the Technical Training Department to shape training objectives, develop materials, and encourage regular training and development across the Service Team.
Work with other Hanley Energy teams to resolve recurring or longstanding technical issues, support root cause analysis, and develop methods of work, procedures, and technical documentation.
Act as the regional primary point of contact for Field Service activities and coordinate communication between field and office-based teams.
Attend Service meetings and report on field activities, resource availability, technical issues, and operational risks; escalate issues requiring resolution to senior team members or the Service Manager.
Undertake additional duties as requested by the Service Manager.
Build and maintain positive, professional relationships with customers and stakeholders, promoting customer-focused conduct across the Service Department.
Provide knowledgeable, flexible, and responsive service to build customer confidence and exceed expectations where possible.
Own the technical and field-based response to customer escalations, develop and execute action plans with the Service Office Manager, and provide clear progress updates.
Travel regularly, sometimes at short notice, to client sites across the IAD area and travel internationally as required to assist with Service Department activities.