Service Facilitator/Job Coach

Futures Unlimited•Pontiac, MI

About The Position

The Service Facilitator/Training Coach is part of the Employment Services Team. The role provides service facilitation for an assigned caseload and on-site skill training and support to trainees at community work sites, as well as agency-based training. The position also supports community job development by strengthening existing employer relationships and developing new ones. It reports to and is directly supervised by the Director of Business Operations and Employment Services. The position is full-time, hourly, and non-exempt, working 35–37.5 hours per week, Monday through Friday. The employee must carry an agency cell phone.

Requirements

High school diploma or GED.
At least 1 year of experience working with persons with disabilities.
Valid Illinois driver's license and access to a vehicle during work hours.
Strong organizational and customer service skills.
Solid communication and interpersonal skills.
Ability to process computer data and format or generate reports.
Advanced Microsoft Office skills, including PowerPoint, Publisher, Excel, and Word.

Responsibilities

Follow CARF, DRS, and DHS guidelines as a service facilitator, ensuring program plans are developed, implemented, and reviewed for each individual on the designated caseload.
Collect data and document progress and other information in individual files for trainees on the designated caseload.
Report billable hours monthly to support maximum funding and help ensure DRS job placements are met.
Document SEP and Community Contract Training, support services, and service hours through daily notes, monthly reports, and other documentation required by funding and regulatory agencies.
Assist with specialized classes and work-floor training for trainees as developed and scheduled by the Employment Services Team.
Provide day-to-day skill training, reinforcement, assistance, and support to individuals at community employment sites.
Advocate when SEP employees have worksite concerns, as appropriate, while encouraging and helping them address issues themselves appropriately.
Encourage trainee choice in community integration and support services, and coordinate services as needed.
Encourage employee integration at SEP work sites by developing natural supports among coworkers, supervisors, and others.
Meet regularly with the Employment Services Team to support effective and efficient service provision.
Assist trainees with job applications, resumes, interviews, and telephone contacts to strengthen job-search skills.
Help trainees develop skills and habits, including appropriate dress, that support integration into competitive community employment.
Work with employers throughout the county to develop community employment opportunities for individuals served.
Act as liaison between community employers and trainees placed in community positions, helping resolve worksite concerns and issues.
Work with other Employment Services Team members to help trainees locate, secure, and maintain community employment.
Communicate with team members to ensure agency skills training matches the needs of community employment.
Represent the agency when interacting with customers and adhere to the Agency Code of Professional Conduct.
Complete appropriate incident reports.
Attend required meetings and agency staff meetings.
Perform other duties as assigned by supervisory staff.