Service & Engagement Team Leader

Target • Vestal, NY

4d • Onsite

About The Position

The Service & Engagement Team Leader leads the store’s guest-facing service teams and helps deliver an Easy, Inspiring and Friendly guest experience. The role develops and coaches team members, supports guest service and loyalty programs, and plans daily and weekly work to achieve service and sales goals. It may also include occasional store-level Leader on Duty responsibilities, based on store needs.

The position is full-time, though it does not guarantee 40 hours per week; hours may fluctuate according to business needs. The schedule is variable and may include nights, weekends, holidays, closing shifts, and other peak shopping times. The work is active and physically demanding, requires mobility throughout a shift, and may involve exposure to varying temperatures, humidity, and other elements, including during Drive-Up and carryout duties.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead and hold others accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Ability to frequently lift or move merchandise up to 44 pounds without additional assistance.
• Ability to climb up and down ladders as needed.
• Flexible availability for nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as Drive-Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift, which may vary in length.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and ensure team members understand, are trained in, and consistently follow them.
• Observe team performance, provide feedback, recognize strong guest service, and hold team members accountable.
• Review guest, financial, and team outcome metrics to identify opportunities and improve results and the guest experience.
• Lead Guest Advocates, Service Advocates, and Front of Store Attendants in delivering friendly, timely, high-quality service, resolving concerns, driving loyalty, and maintaining cleanliness.
• Support onboarding and learning, identify skill gaps, and develop team members through coaching and team interactions.
• Use sales goals, business reporting, and guest insights to plan and execute daily and weekly workloads and address opportunities throughout the day.
• Support Target Loyalty Programs by ensuring the team can explain and promote their benefits and features.
• Support the direct leader with training follow-up, understanding checks, and ongoing education for front-of-store experiences.
• Participate in meaningful development conversations with team members, with guidance from the direct leader.
• Personalize recognition and appreciation to reinforce guest service behaviors and a positive team culture.
• Help establish clear expectations and support performance management through listening, observing, recognizing, and coaching.
• Respond promptly to guest concerns, de-escalate situations, and support the team in resolving issues.
• Keep team members informed about major promotions, brand launches, and events.
• Evaluate candidates for open positions and develop a guest-centric team as directed by the direct leader.
• Support accurate and efficient pickup and Drive-Up orders, including returns and Starbucks orders, while following adult beverage laws.
• Provide guest services as needed.
• Model ethical conduct and compliance, and hold the team accountable to those standards.
• Lead safety practices by modeling and recognizing safe behaviors, identifying and correcting hazards, responding to incidents, and reporting and investigating injuries promptly and accurately.
• Model physical security processes and support storewide merchandise protection strategies, including ordering, storage, and application as directed.
• If applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts, based on store needs.
• Address store emergency and compliance needs and perform other duties based on business needs.
• Accurately handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Scan, handle, and move merchandise safely and efficiently, and climb ladders as needed.

Benefits

• Eligible team members and their dependents may have access to comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits may be available; eligibility varies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED