Service & Engagement Team Leader

Target • Augusta, ME

9d

About The Position

The Service & Engagement Team Leader leads front-of-store team members to deliver an easy, inspiring, and friendly guest experience. The role develops a guest-first culture, supports in-store and digital services, drives guest loyalty, and ensures efficient, high-quality service across checklanes, guest services, gift registry, pickup, and Drive Up. The leader plans daily and weekly workloads, monitors guest, financial, and team outcomes, and coaches team members to meet service and sales goals.

The position also supports training, talent development, recognition, and performance accountability; resolves guest concerns; promotes Target loyalty programs and current promotions; and helps ensure safe, ethical, and compliant operations. The leader may support store-level leadership duties during assigned shifts and perform other duties based on business needs.

This is a full-time role, although there is no guarantee of 40 hours each week; hours may fluctuate based on business needs. The schedule is variable and may include nights, weekends, holidays, closing shifts, and peak shopping times. The role is physically active and requires mobility throughout a shift, occasional ladder use, and handling merchandise weighing up to 44 pounds without assistance.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team-member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash-register operations and cash transactions, and oversee cash-office processes as needed.
• Ability to scan, handle, and move merchandise safely, including frequently lifting or moving up to 44 pounds without assistance.
• Ability to climb up and down ladders as needed.
• Flexible schedule availability, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as Drive Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift, which may vary in length.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and ensure team members understand, are trained in, and consistently execute them.
• Observe team members, provide feedback, recognize strong guest-service behaviors, and hold the team accountable for performance.
• Review guest, financial, and team outcome metrics; identify opportunities and take action to improve results and the guest experience.
• Lead Guest Advocates, Service Advocates, and Front of Store Attendants in delivering friendly, timely, high-quality service, resolving concerns, and maintaining cleanliness.
• Support onboarding and learning, identify skill gaps, and develop team members through coaching and team interactions.
• Use sales goals, business reporting, and guest insights to plan and execute daily and weekly workloads and address opportunity areas.
• Support Target Loyalty Programs and ensure the team can explain and promote program benefits and offerings.
• Follow up on training completion, check for understanding, and support continuous education opportunities.
• Participate in development conversations, personalize recognition, and help maintain a positive, guest-centric team culture.
• Help establish expectations and support performance management through listening, observation, recognition, and coaching.
• Respond quickly to guest concerns, de-escalate situations, and support team members in resolving issues.
• Keep team members informed about major promotions, brand launches, and events.
• Evaluate candidates for open positions and help develop a guest-centric team as directed by the direct leader.
• Support efficient and accurate pickup and Drive Up orders, including Drive Up returns and Starbucks, while following applicable adult beverage laws.
• Support guest services as needed.
• Model ethical conduct and compliance, and hold the team accountable to those standards.
• Model safe behaviors, identify and correct hazards, support incident response, and report and investigate injuries promptly and accurately.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
• If applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts and address store emergency and compliance needs.
• Perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED