Service & Engagement Team Leader

Target • Vestal, NY

5d • $23 - $39

About The Position

The Service & Engagement Team Leader leads a team of Guest Advocates, Service Advocates, and Front of Store Attendants to deliver a welcoming, efficient, and guest-first experience. The role supports in-store and digital services, including checklanes, guest services, gift registry, pickup, and Drive Up, while driving loyalty, quality service, issue resolution, cleanliness, and reduced wait times. The leader plans daily and weekly workload to meet service and sales goals, develops team members through training, feedback, coaching, recognition, and performance management, and responds to guest concerns. The role also supports store safety, security, merchandise protection, compliance, and occasional store-level leadership on duty. This is a full-time role, though weekly hours are not guaranteed to reach 40 and may fluctuate with business needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving items up to 44 pounds without additional assistance.
• Ability to climb ladders as needed.
• Flexible schedule and reliable, prompt attendance, including availability for nights, weekends, holidays, closing shifts, and peak shopping times.
• Ability to work in varying temperatures, humidity, and other elements when performing duties such as Drive Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and ensure team members understand, are trained in, and consistently execute them.
• Observe team members, provide feedback, recognize positive guest interactions, and hold team members accountable.
• Review guest, financial, and team metrics to identify opportunities, take action, align the team on behaviors and execution, and drive results.
• Lead Guest Advocates, Service Advocates, and Front of Store Attendants in delivering guest service, reducing wait times, resolving issues, supporting loyalty, and maintaining cleanliness.
• Model and promote best practices for onboarding and learning, and close skill gaps through coaching, development, and team interactions.
• Plan and execute daily and weekly workload based on sales goals, business reporting, guest insights, and changing business needs.
• Support Target Loyalty Programs by ensuring the team can educate guests about relevant benefits, features, and offerings.
• Follow up on training completion, check for understanding, and support continuous learning for front-of-store experiences.
• Engage in development conversations with team members, personalize recognition, and promote a positive, guest-centric culture.
• Help lead accountability and performance management through listening, observation, recognition, and coaching.
• De-escalate guest concerns and ensure team members are supported in resolving guest issues.
• Keep team members informed about upcoming promotions, brand launches, and events.
• Evaluate candidates for open positions and develop a guest-centric team as directed by the direct leader.
• Support accurate and efficient pickup and Drive Up orders, including Drive Up returns and Starbucks, while following applicable adult beverage laws; support guest services as needed.
• Model ethical conduct and compliance, and hold the team accountable to these standards.
• Lead safety practices by modeling and recognizing safe behavior, identifying and correcting hazards, responding to incidents, and reporting or investigating injuries promptly and accurately.
• Model physical security processes and support store-wide merchandise protection strategies, including ordering, storage, and application as directed.
• Follow safe and secure training and processes when serving as a key carrier, if applicable.
• Occasionally assume store-level leadership on duty responsibilities based on store needs.
• Address store emergency and compliance needs.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED