Service & Engagement Team Leader

Target • Nashua, NH

11d • $25 - $43 • Onsite

About The Position

The Service & Engagement Team Leader leads front-of-store service teams to deliver a welcoming, efficient, and guest-first shopping experience across checklanes, guest services, gift registry, pickup, and Drive Up. The role focuses on guest interaction and issue resolution, service quality, loyalty programs, and the adoption of in-store and digital services. The leader builds team capability through onboarding, training, coaching, feedback, recognition, development conversations, and performance accountability. They use guest, financial, and team metrics to identify opportunities, plan daily and weekly workloads, and support store sales and service goals. The position also supports safe and compliant store operations, including emergency response, physical security, merchandise protection, and occasional store-level leadership duties. This is a full-time role, though hours are not guaranteed to be 40 per week and may fluctuate with business needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Ability to lead and hold others accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving up to 44 pounds without additional assistance.
• Ability to climb ladders as needed.
• Flexible schedule availability, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements when performing duties such as Drive Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift, which may vary in length.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments that create an Easy, Inspiring, and Friendly guest experience.
• Ensure team members understand, are trained in, and consistently deliver Target’s guest experience commitments and operating standards.
• Observe team performance, provide feedback, hold team members accountable, and recognize strong guest-service behaviors.
• Review guest, financial, and team outcome metrics, identify opportunities, take action, and align the team on behaviors and execution that improve results and the guest experience.
• Model inclusivity, respect diverse voices and approaches, and help create equitable experiences.
• Lead Guest Advocates, Service Advocates, and Front of Store Attendants in reducing wait times, providing friendly interactions and quality service, resolving issues, driving loyalty, and maintaining cleanliness.
• Lead onboarding and learning best practices, and close skill gaps through development, coaching, and team interactions.
• Use sales goals, business reporting, and guest insights to plan and execute daily and weekly workloads and address opportunities throughout the day.
• Support Target Loyalty Programs and help the team educate guests about program benefits, features, and offerings.
• Support the direct leader by following up on training completion, checking understanding, and supporting continuing education for front-of-store experiences.
• Engage in meaningful development conversations with team members, with guidance from the direct leader.
• Personalize team recognition and appreciation to reinforce guest-service behaviors and support a positive team and guest-centric culture.
• Help lead accountability and performance management through clear expectations, listening, observing, recognizing, and coaching.
• Respond promptly to guest concerns, de-escalate situations, and support team members in resolving or addressing issues.
• Keep team members informed about upcoming promotions, brand launches, and events.
• Evaluate candidates for open positions and develop a guest-centric team as directed by the direct leader.
• Support efficient and accurate pickup and Drive Up orders, including Drive Up returns and Starbucks orders, while following applicable adult beverage laws; support guest services as needed.
• Model ethical conduct and compliance, and hold the team accountable to these standards.
• Lead safety practices by modeling and recognizing safe behavior, identifying and correcting hazards, supporting incident response, and reporting and investigating injuries accurately and promptly.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• If applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive medical, vision, dental, and life insurance, among other health benefits and programs.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits are referenced; eligibility details are provided through the company benefits information page.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED