Service & Engagement Team Leader

Target • Prescott, AZ

11d • $22 - $37 • Onsite

About The Position

The Service & Engagement Team Leader leads teams that deliver an easy, inspiring, and friendly guest experience across in-store and digital services. The role develops team members, supports guest loyalty, and plans daily and weekly workload to meet service and sales goals. It offers experience in guest service, problem solving, retail business fundamentals, workload planning, and leading hourly team members.

The leader oversees Guest Advocates, Service Advocates, and Front of Store Attendants; reinforces service and operational standards; uses guest, financial, and team metrics to identify improvement opportunities; and supports pick-up, drive-up, guest services, loyalty programs, safety, security, and compliance. The role may occasionally assume store-level leadership-on-duty responsibilities. This is a full-time role, although weekly hours are not guaranteed to reach 40 and may fluctuate based on business needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Ability to scan, handle, and move merchandise safely, including frequently lifting or moving items up to 44 pounds without assistance.
• Ability to climb ladders as needed.
• Reliable and prompt attendance and flexibility to work nights, weekends, holidays, closing shifts, and other peak shopping times.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements during duties such as Drive-Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift, which may vary in length.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and ensure team members understand, are trained in, and consistently execute them.
• Observe team performance, provide feedback, hold team members accountable, and recognize strong guest service.
• Review guest, financial, and team outcome metrics; identify opportunities; take action; and align the team on behaviors and execution that improve results.
• Lead Guest Advocates, Service Advocates, and Front of Store Attendants in delivering friendly, timely, high-quality service and maintaining cleanliness standards.
• Develop team skills through onboarding, learning, coaching, and interactions; follow up on training completion and understanding.
• Plan and execute daily and weekly workload to meet store sales goals and support guest engagement.
• Support Target Loyalty Programs and ensure the team can explain and promote their benefits and features.
• Hold development conversations, personalize recognition, and support performance management and accountability.
• Respond to guest concerns, de-escalate situations, and support the team in resolving guest issues.
• Keep team members informed about upcoming promotions, brand launches, and events.
• Evaluate candidates for open positions and help develop a guest-centric team as directed by the direct leader.
• Enable efficient and accurate pick-up and drive-up orders, including returns and Starbucks, while following adult beverage laws; support guest services as needed.
• Model ethical conduct and compliance and hold the team accountable to these standards.
• Lead safety practices by modeling safe behavior, identifying and correcting hazards, responding to incidents, and reporting or investigating injuries.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
• Follow safe and secure processes if serving as a key carrier.
• Occasionally assume store-level leadership-on-duty responsibilities during assigned shifts.
• Address store emergency and compliance needs and perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits may also be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED