Service & Engagement Team Leader

Target • Bonney Lake, WA

10d • $25 - $43 • Onsite

About The Position

The Service & Engagement Team Leader leads the front-of-store guest experience at Target. This role oversees Guest Advocates, Service Advocates, and Front of Store Attendants, ensuring they deliver friendly, efficient, high-quality service across checklanes, guest services, gift registry, pickup, and Drive Up. The team leader supports guest loyalty, resolves service issues, and helps maintain cleanliness and operational standards.

The role includes planning daily and weekly workloads, reviewing guest, financial, and team metrics, and acting on opportunities to improve service and sales outcomes. The leader trains, coaches, recognizes, and holds team members accountable; supports hiring and development; promotes Target loyalty programs; and helps team members deliver pickup and Drive Up orders accurately and efficiently. The position also supports safety, security, compliance, merchandise protection, and store emergency needs, and may occasionally assume store-level leadership-on-duty responsibilities.

This is a full-time role, although weekly hours are not guaranteed to reach 40 and may fluctuate with business needs. The work schedule is variable and may include nights, weekends, holidays, closing shifts, and peak shopping periods. The role is physically active, requiring mobility throughout a scheduled shift, access to all areas of the building, ladder use, and frequent handling or movement of merchandise weighing up to 44 pounds. Some duties involve exposure to varying temperatures, humidity, and other outdoor or environmental conditions, including Drive Up and carryout.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving up to 44 pounds without additional assistance.
• Ability to climb ladders as needed.
• Flexible schedule availability, including nights, weekends, and holidays, and reliable, prompt attendance.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements when performing duties such as Drive Up and carryout.
• Ability to work in a fast-moving, highly active, physically demanding role requiring teamwork, flexibility, and creative problem solving.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments that create an easy, inspiring, and friendly experience.
• Ensure team members understand, are trained in, and consistently deliver Target guest experience commitments and operational standards.
• Observe team members, provide feedback, recognize strong service, and hold team members accountable.
• Review guest, financial, and team outcome metrics; identify opportunities and take action to improve results and guest experience.
• Lead Guest Advocates, Service Advocates, and Front of Store Attendants in providing friendly, high-quality service, reducing wait times, resolving issues, promoting loyalty, and maintaining cleanliness.
• Support onboarding and learning, identify skill gaps, and develop team members through coaching and team interactions.
• Plan and execute daily and weekly workloads using sales goals, business reporting, and guest insights; troubleshoot opportunities during the day.
• Support Target loyalty programs and ensure the team can educate guests about related benefits and offerings.
• Follow up on training completion, check for understanding, and support continuous education for front-of-store experiences.
• Engage in development conversations and provide personalized recognition and appreciation to team members.
• Help establish clear expectations and manage performance through listening, observing, recognizing, and coaching.
• Respond to guest concerns, de-escalate situations, and support team members in resolving guest issues.
• Keep team members informed about upcoming promotions, brand launches, and events.
• Evaluate candidates for open positions and help develop a guest-centric team as directed by the direct leader.
• Support efficient and accurate pickup and Drive Up orders, including Drive Up returns and Starbucks, while following adult beverage laws; support guest services as needed.
• Promote ethical conduct and compliance, and hold the team accountable to those standards.
• Lead a safety culture by modeling safe behavior, identifying and correcting hazards, supporting incident response, and reporting or investigating injuries accurately and promptly.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• Follow safe and secure processes when serving as a key carrier, if applicable.
• Occasionally assume store-level leadership-on-duty responsibilities based on store needs.
• Address store emergency and compliance needs.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits are referenced on the company benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED