Service Drive Manager - Valencia BMW

AutoNation • Valencia, PA

4d • $50,000 - $120,000

About The Position

The Service Drive Manager at Valencia BMW greets customers and gathers the information needed to address vehicle repair concerns. The manager follows up with technicians and customers to help ensure customers are satisfied with the work performed. This role leads service consultants, oversees daily service-drive operations, supports customer reception during busy periods, and works with dealership personnel to provide quality service. The position requires compliance with applicable regulations and company safety procedures.

Requirements

• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in an auto repair facility.
• Ability to collaborate with other dealership personnel.
• Valid driver's license.
• Ability to drive manual-transmission vehicles.
• Demonstrated communication and interpersonal skills.
• Demonstrated customer-service skills.
• Ability to operate an automobile.

Nice To Haves

• One year of supervisory experience.

Responsibilities

• Schedule and assign daily work objectives for service consultants.
• Monitor performance and counsel service consultants regarding behavioral or performance issues.
• Train, coach, supervise, and assist service consultants.
• Assist with service reception during peak traffic by greeting customers promptly and courteously and obtaining customer and vehicle information.
• Maintain supplies required to operate the service drive.
• Communicate with team leaders to determine the status of jobs.
• Review the open repair order report daily and review and resolve open repair orders that extend beyond the current week's business.
• Partner with other dealership personnel to ensure quality customer service.
• Perform quality inspections of vehicles being returned to customers.
• Follow up with customers to ensure satisfaction with service work.
• Understand and comply with federal, state, and local regulations, including those governing hazardous-waste disposal and OSHA right-to-know requirements.
• Follow company safety procedures to avoid exposure to fumes, dirt, and harsh chemicals.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED