Service Drive Manager - Valencia BMW

AutoNation • Santa Clarita, CA

3d • $50,000 - $120,000

About The Position

AutoNation is a large automotive retailer offering new and used vehicles, customer financing, parts, maintenance, and repair services. The Service Drive Manager greets customers and gathers the information needed to address vehicle problems, then follows up with technicians and customers to help ensure satisfaction with the work performed. This role leads and supports service consultants, coordinates service-drive operations, monitors repair orders, and works with dealership personnel to provide quality customer service.

Requirements

• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in an auto repair facility.
• Ability to collaborate with other dealership personnel.
• Valid driver's license.
• Ability to drive manual-transmission vehicles.
• Demonstrated communication and interpersonal skills.
• Demonstrated customer service skills.
• Ability to operate an automobile.

Nice To Haves

• One year of supervisory experience.

Responsibilities

• Schedule and assign daily work objectives for service consultants.
• Monitor service consultant performance and counsel employees with behavioral or performance issues.
• Train, coach, supervise, and assist service consultants.
• Assist with service reception during peak traffic by greeting customers promptly and collecting customer and vehicle information.
• Maintain supplies required to operate the service drive.
• Communicate with team leaders to determine the status of jobs.
• Review open repair order reports daily and resolve repair orders that remain open beyond the current business week.
• Partner with dealership personnel to ensure quality service for customers.
• Perform quality inspections of vehicles being returned to customers.
• Follow up with customers to ensure satisfaction with service work.
• Understand and comply with applicable federal, state, and local regulations, including hazardous-waste disposal and OSHA right-to-know requirements.
• Follow company safety procedures to avoid exposure to fumes, dirt, and harsh chemicals.

Benefits

• Competitive compensation and 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED