Service Advisor / Service Consultant - Kia of Valencia, Valencia, CA

Audi Valencia•Santa Clarita, CA

About The Position

Kia of Valencia is seeking an experienced, motivated, and customer-focused Automotive Service Advisor to join its growing service department. The Service Advisor serves as the primary connection between customers and technicians, creating an excellent customer experience while identifying service needs, explaining recommendations, and supporting service-department performance. The role owns the customer experience from initial write-up through vehicle delivery and requires relationship-building, professional communication, integrity in sales, organization, and comfort in a fast-paced environment. The advisor greets customers, documents concerns, conducts service walk-arounds, reviews vehicle history and manufacturer-recommended maintenance, prepares repair orders, and coordinates with technicians and other dealership departments. They present recommendations, provide estimates, obtain authorization before work begins, and keep customers informed about repair status, pricing, delays, and completion. They also review completed repair orders, explain completed work and future recommendations at delivery, follow up on declined services, and support customer retention and service-department growth. Success in the role includes strong customer communication and satisfaction, sales and service-acceptance performance, accurate documentation, effective follow-up, timely repair-order management, and productive teamwork. The dealership offers competitive compensation, performance-based earning opportunities, a high-volume service operation, an established customer base, career advancement opportunities, training and development, a supportive management team, and benefits for qualifying employees.

Requirements

Previous automotive Service Advisor experience is strongly preferred.
Dealership experience is preferred.
Strong sales and customer-service skills.
Excellent verbal and written communication skills.
Ability to explain technical information in a way customers can understand.
Strong organizational and time-management skills.
Ability to manage multiple customers and repair orders simultaneously.
Comfort working in a fast-paced, performance-driven environment.
Strong attention to detail and repair-order documentation.
Ability to work effectively with technicians, parts personnel, management, and support departments.
Basic computer and dealership-management-system experience.
Valid driver's license and acceptable driving record.

Nice To Haves

CDK and/or Xtime experience.

Responsibilities

Greet customers promptly and professionally upon arrival.
Listen to customer concerns and accurately document service needs.
Perform service walk-arounds and identify additional maintenance opportunities.
Review vehicle history and manufacturer-recommended maintenance.
Prepare accurate repair orders and document customer concerns.
Communicate with technicians about diagnoses, repairs, and additional recommendations.
Present recommended maintenance and repair work clearly and professionally.
Provide accurate estimates and obtain customer authorization before work is performed.
Keep customers informed about repair status, pricing, delays, and completion times.
Follow up on declined services and future maintenance opportunities.
Review completed repair orders for accuracy before vehicle delivery.
Explain completed repairs, maintenance, warranties, and future service recommendations at delivery.
Maintain customer satisfaction and manufacturer CSI/KPI performance.
Assist with appointment retention, customer follow-up, and service-department growth.
Work with technicians, dispatch, parts, BDC, warranty administrators, and service management.
Maintain accurate customer contact information, including phone numbers and email addresses.
Follow dealership processes for inspections, documentation, repair-order closure, and customer communication.
Handle customer concerns professionally and involve management when necessary.