Service Dispatch Coordinator

DH Pace • Wichita, KS

9d

About The Position

Overhead Door of Wichita, part of DH Pace Company, is hiring a Department Coordinator to coordinate field employees in Wichita, Kansas. The role supports customer satisfaction by scheduling technicians, managing service tickets and job details, assisting with billing and estimates, and coordinating with warehouse and field teams. Dispatching or scheduling experience may be helpful.

Requirements

• Experience using Microsoft Office Suite.
• Excellent communication skills and a focus on customer service.
• Good time-management skills; organized and able to multitask.
• Ability to represent the company professionally.
• Successful completion of employment verifications, a background check, and a drug screen is required before hire; a driving-record check is required if applicable.

Nice To Haves

• Experience in dispatch or another high-volume administration field.

Responsibilities

• Schedule technicians at customer job sites and collect, finalize, and submit job details for processing.
• Ensure customer COD payments are collected before job completion.
• Keep technician schedules up to date by clearing completed job tickets and ensuring open tickets are assigned correctly for materials ordered, billing, and voided tickets.
• Run, review, and manage department reports to help ensure the department meets customer expectations and commitments.
• Assist with billing paperwork and customer billing-document requirements.
• Create and maintain service tickets to ensure service dates are met.
• Work with the estimating team to provide service quotes when required.
• Assist field technicians with technical or mechanical troubleshooting and problem-solving.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Perform other responsibilities as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage available the first full month.
• Paid time off, paid holidays, and floating holidays.
• Company-paid life insurance, short-term disability, and long-term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary supplemental life and critical illness coverage.
• Employee discounts for the employee and immediate family.
• Competitive compensation with annual performance reviews.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed